Messages sent by a user or groups Voicemail Email settings will contain the following:

• To - The user/group email address.

• From - The name and address setting of the email client account.

• Subject - Voicemail Message ('calling number' > 'user name') From:'calling number'

• Body - If the user or group's Voicemail Email mode is set to Copy or Forward, the message body will contain "IP Office Voicemail redirected message"

• Attachment - When using Copy or Forward mode, the message is attached as a wav file.

The text parts of the message are set through registry settings and so can only be changed at the System Administrator's own risk. Messages sent via a Voicemail Pro eMail action are configurable.

The Voicemail Pro Email Action

The eMail action in Voicemail Pro can be used to send messages via email in response to caller actions in the voicemail call flow. The action can also attach a wav file.

In the example above, the eMail action follows a Voice Question action. The $ in the eMail action's Attach file to e-mail field instructs it to use the file recorded by the preceding Voice Question action.

The same method can be used with a Leave Mail action. Note however that the Leave Mail action must be set to a valid target mailbox which will then have a copy of the message.

Alternatively the eMail action can attach a prerecorded wav file by specifying the file name. That named file can be created by an Edit Play List action.