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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Installing Voicemail Pro for MAPI Voicemail Email as a Work Group Member

The following should be done before the Voicemail Pro software is installed. The user name and password created are requested as part of the installation of the Voicemail Pro service. The process assumes that Outlook is installed but has not been previously used or configured.

Create a Voicemail User Account

  1. Log on to the server PC as the Local Administrator and create a new user. For this example the name of the user account created used is Voicemail.
  2. Set a secure password
  3. Uncheck User must change password at next logon and check Password never expires.
  4. Click Create and then Close.
  5. Right-click on the New Account, and select Properties.
  6. Select the Member Of tab.
  7. Click Add.
  8. In the Select Groups window, highlight Administrators and click on Add. Click OK.
  9. Continue with one of the following as appropriate to the installed MAPI client and method for email sending.

 

Configuring Outlook Express for Internet Mail

    1. Click on the Outlook Express icon to start the Configuration wizard
    2. In the Display name enter Voicemail and click Next >.
    3. Select I already have an e-mail address that I'd like to use and enter the address in E-mail address, eg. voicemail@your_domain_name. Click Next >.
    4. Enter the name or address of the Incoming mail server and the Outgoing mail server. Note: If you enter the name, you must ensure that the Voicemail PC has the correct IP address of the DNS Server configured. Click Next >.
    5. Enter the email account name and password, ie. Voicemail. Tick Remember password. Click Next >.
    6. Click Finish to complete the wizard
    7. Open Outlook Express and select Tools | Options.
    8. Select the General tab:Select the General tab:
      • Untick Send and Receive messages at Start up.
      • Untick Check for new messages every.
    9. Select the Send tab.

      Untick Save copy of sent messages in the 'Sent Items' folder.

      Tick Send messages immediately.

      Under Mail Sending Format select Plain Text.

    10. Click OK.
    11. Log on to the server PC using the account that will be used for the Voicemail pro server.
    12. From Outlook or Outlook Express, send a message direct to an extension user.
    13. If this message is received correctly, continue with installing the Voicemail Pro software.

Configuring Outlook for Internet Mail

Please note that for the installation of Outlook to work correctly, the following set-up process must be followed. Outlook can be configured in two methods. Using the Wizard, prior to completing the steps below will cause Outlook not to send the messages correctly.

    Right-click on the Outlook icon on the desktop and select Properties.

    Select Add.

    Select Internet E-mail and click on OK.

    For the Mail Account enter Voicemail.

    For User Information enter Voicemail as the Name and for the E-mail address enter your address, eg. voicemail@your_domain_name.

    Select the Servers tab. Enter the name or IP address of the Outgoing mail server and Incoming mail server.

    The Incoming Mail Server details can be left blank as Outlook does not need to check for mail. Otherwise enter the account name and password, ie. Voicemail. Tick Remember password.

    Select the Connection tab. Select Connect using my local area network (LAN). Click Next >.

    Click OK.

    Click Next >.

    Accept the default path for file creation.

    Select Next >, then Finish and then Close.

    Open Outlook.

    On the Email Service Option Screen, select Internet Only. Click Next >.

    Select Yes to register Outlook as the default email application.

    Select Tools | Options.

    Choose the Preferences tab. Click on Email Options.

    Uncheck Save copies of messages in Sent Items folder. (Note: You may want this option selected during initial setup and troubleshooting. Due to the size of wav file message attachments deselect it once installation is complete.)

    Log on to the server PC using the account that will be used for the Voicemail pro server.

    From Outlook or Outlook Express, send a message direct to an extension user.

    If this message is received correctly, continue with installing the Voicemail Pro software.

Configuring Outlook for Exchange Server

This option may be configured if Outlook is to be configured to connect to the Exchange Server, using a valid user name and password, while the Voicemail PC remains a member of a work group.

    Create a new mailbox on the Exchange Server, eg. Voicemail, and assign it the same password as has been configured on the Voicemail PC.

    Untick User must Change password at Next Logon and tick Password Never Expires.

    On the Voicemail PC, logon with the Voicemail account.

    Right-click on the Outlook icon on the desktop and select Properties.

    Select Add.

    Highlight Microsoft Exchange Server and click OK.

    Type in the Microsoft Exchange Server name and enter Voicemail in the Mailbox field.

    Highlight the MS Exchange Settings, Click Properties.

    Highlight Microsoft Exchange Server. Click Properties.

    Click Check name and ensure the name is resolved.

    If the name is resolved, select Apply. Click OK, OK and Close to shut the Mail settings.

    Do not continue until the name has been resolved correctly with the Exchange Server. If the name is not resolved, check the account details with the Exchange Administrator.

    Open Outlook and select Yes to register Outlook as the default email application.

    Select Tools | Options.

    Choose the Preferences tab. Click on Email Options.

    Uncheck Save copies of messages in Sent Items folder. (Note: You may want this option selected during initial setup and troubleshooting. Due to the size of wav file message attachments deselect it once installation is complete.)

    Log on to the server PC using the account that will be used for the Voicemail pro server.

    From Outlook or Outlook Express, send a message direct to an extension user.

    If this message is received correctly, continue with installing the Voicemail Pro software.

Installing the Voicemail Pro Software

    Log off and log back on using the Voicemail account and password.

    Install the Voicemail Pro software as outline in Basic Voicemail Pro (Compact) Software Installation ( or Voicemail Pro with Web Campaigns (Typical) Software Installation if campaigns web access is required.

    When the installation process request and User Name and Password for the Voicemail pro service, enter the Voicemail account details.

    Restart the server PC when requested and log on using the Voicemail account.

    When SMTP email details are requested, enter no values and ignore the error message following the SMTP check.

    Follow the step in Starting the Voicemail Pro Server to check correct start and operation of basic voicemail services.

 

Switching the Voicemail Pro to MAPI Operation

By default the Voicemail Pro is set to use SMTP for emails. This must be switched to SMTP.

    Start the Voicemail Pro Client.

    Click Preferences and select General.

    Select the MAPI tab.

    The Use Email Protocol settings allows you to switch Voicemail Pro between either MAPI or SMTP.

    Select MAPI and enter the settings for the account details.

    Click OK.

    Click Save and Make Live.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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