Voicemail Email sends mailbox users who have been configured with an email address, an email whenever their mailbox contains a new message. That email can contain an alert about the message or an attached copy of the message.

• Integrated Messaging System (IMS)
  Though similar in concept, Voicemail Email and IMS are two different components of Voicemail Pro and should not be mixed.  

 

Voicemail Email requires the voicemail server to be running under a user account that has access to either a MAPI enabled email client program on the server PC or access to an SMTP email server.

• SMTP: Simple Mail Transfer Protocol
  This protocol allows the Voicemail Pro server to send outgoing emails to a specified SMTP server. Microsoft Exchange and most commercial email servers support SMTP to receive emails. SMTP for Voicemail Pro is therefore easy to implement in any business that has its own email server.

• MAPI: Microsoft Windows Messaging Application Program Interface
  This is a set of API's that allow MAPI applications to share information and messages. Until the addition of SMTP support in Voicemail Pro 2.0, it was the only method for doing Voicemail Email.

MAPI requires a MAPI compliant email client program to be installed on the Voicemail Pro server. It also requires the Voicemail Pro service to be run using a user account that is able to send emails via the MAPI client. Supported MAPI clients are:

• Outlook 97, 98 and 2000.

• Outlook Express.

• Eudora
  Note that Eudora installs its own MAPI drivers which replace the default Microsoft drivers. The Eudora MAPI drivers are not compatible with Phone Manager Pro's Pop Outlook functionality.

 

MAPI Voicemail Email can be used with Voicemail Lite and Voicemail Pro. For Voicemail Pro installed as a service (the default on Windows NT4/2000/XP professional/2003), emails can be sent without having to open and run the MAPI email client program. For Voicemail Pro installed as a server program, the email client program may have to be left open for mail transfers to occur.

The exact method of integration between the voicemail server and the MAPI email client depends on whether the voicemail server is part of a work group or a domain. This document contains examples for both approaches.

The MAPI processes described was based on Microsoft Windows 2000 Professional with Microsoft Outlook 2000 and Microsoft Outlook Express 5.5. Steps may differ depending on the version of Windows and email client used.