The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Example Call Flow Using $POS
The screen shot below shows a Queued call flow which uses a condition to test the value of $POS for the queued caller.
When the caller is in queue positions 1 to 4, they are passed to a Queue Position action and hear their queue position before returning to the queue.
When the caller is queue position 5, they are asked to leave a message.
As alternates to a Leave Mail action, the caller could be taken through a Voice Question or Campaign action to collect required information and saving the caller's responses as a message.
