The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Fax Operation
Voicemail Pro Fax Operation
The Voicemail Pro server can detect and handle incoming fax calls in the following ways:
Redirect Fax Calls to a System Fax Number
When set, this number is used as the transfer destination for any fax calls received at user or hunt group mailboxes. This operation is supported in IP Office and Intuity Mailbox mode. See Setting the Voicemail Pro System Fax Number.
Redirect Fax Calls to a Mailbox Fax Number
When a system fax number is set, Intuity mailbox users can set a different fax transfer destination for their own mailbox. See Setting a Mailbox Fax Number.
Redirect Fax Calls Using a Menu Action
The F character can be used within the touch tone choices of a Menu action to set what actions should be applied to fax calls. See Routing Fax Calls Using a Menu Action.
Setting the Voicemail Pro System Fax Number
The System Fax Number is used as the default destination for any fax calls received in a mailbox.
For systems running in Intuity mode, once a system fax number is set, mailbox users can also set an alternate fax destination number for their mailbox, see Setting a Mailbox Fax Number.
