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NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Hunt Group Voicemail

Voicemail provides a number of services for hunt groups.

  • Queuing & Out of Hour Greetings
    If the hunt group is using queuing or is in out-of-hours mode, the voicemail server provides appropriate greetings to callers. These greetings can be altered through the normal mailbox controls.

    • Voicemail Pro allows the actions available to a queued caller to be customized in addition to the greetings.

    • Note that the Voicemail Pro does not control the queuing of calls. That is performed by the IP Office switch which presents queued and still queued calls at the appropriate times and provides the queue position and ETA data.

  • Messaging
    If voicemail for a hunt group is on (the IP Office default), calls to the hunt group are automatically routed to voicemail if all available extensions have been rung for the number of seconds defined in the IP Office's Allocated Answer Interval (No Answer Time) parameter (default 15 seconds).


IMPORTANT: Access to Hunt Group Messages
By default there is no indication when a hunt group mailbox contains messages and no direct access method to a hunt group's mailbox.

Hunt Group Configuration

Using IP Office Manager, the following options can be configured via the Voicemail tab of the Hunt Group form. For details of the Voice Recording tab see Recording Calls.

  • Voicemail Code: Default = Blank
    A security code (1 to 15 digits) used by the voicemail server. This is required by users retrieving messages for this hunt group remotely; ie. from an extension that is not a member of the hunt group or from an external telephone.

    • Confirm Password:
      The Voicemail Code must be retyped to ensure that it has been entered correctly.

  • Voicemail Email: Default = Blank
    This address can be used to provide email notification of new messages, see Voicemail Email Integration.

  • Voicemail On: Default = On
    Each Hunt Group can use Voicemail to collect group related messages. Use this option to turn this feature on or off.

  • Broadcast: Default = Off
    When off, message waiting indication is only sent to specifically configured users. When on, messages are forwarded to the individual mailboxes of the hunt group members.

  • Voicemail Help: Default = Off
    When retrieving Voicemail messages users can be given a recorded message helping them to use the Voicemail facility - "For help at any time press 8." This option will turn this facility on or off.

  • Voicemail Email mode: Default = Off
    If a Voicemail Email address has been entered above, select one of the following modes:

    • Off: Voicemail messages or notifications are not automatically sent.

    • Copy: A copy of the message is sent to the email account.

    • Forward: Voicemail messages are sent to the email account and deleted from the Voicemail server.

    • Alert: Notification that a new Voicemail message has been received is sent to the email account.


























Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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