Queuing & Out of Hour Greetings
If the hunt group is using queuing or is in out-of-hours mode, the voicemail server provides appropriate greetings to callers. These greetings can be altered through the normal mailbox controls.
Voicemail Pro allows the actions available to a queued caller to be customized in addition to the greetings.
Note that the Voicemail Pro does not control the queuing of calls. That is performed by the IP Office switch which presents queued and still queued calls at the appropriate times and provides the queue position and ETA data.
If voicemail for a hunt group is on (the IP Office default), calls to the hunt group are automatically routed to voicemail if all available extensions have been rung for the number of seconds defined in the IP Office's Allocated Answer Interval (No Answer Time) parameter (default 15 seconds).