IP Office Platform
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Business phone system

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Hunt Group Message Waiting Indication

By default no message waiting indication (MWI) is provided for hunt groups. Where required indication can be enabled for specific users. Those users don't not need to be members of the hunt group.  

Users receiving hunt group message waiting indication are also provided with methods to access the mailbox. The method depend on the type of phone or IP Office application they are using.  

  • Phone Manager:
    If the user uses Phone Manager, the group name and number of new messages appears in the Messages tab. This can be clicked to access the group's mailbox.

  • 4400, 4600 and 6400 Series Phones:
    On phones with a Menu
    button, press Menu | Menu | Msgs | Voice. The group name is shown along with the number of new messages. Press the display button to access the group mailbox.

  • Voicemail Ringback:
    If the user has voicemail ringback enabled, ringback will occur for new group messages as well as new personal messages. Note: Ringback for personal messages will take place before any ringback for new group messages.

  • Voicemail Code:
    If the user is not a member of the hunt group, a voicemail code is also required. This is entered through the Voicemail Code field on the Hunt Group | Voicemail tab in the IP Office's configuration.

    Alternatively the user can be made and member or the group but have their membership set to disabled. This allows them to access the group's mailbox without receiving group calls.

Configure Hunt Group Message Waiting Indication

This method of configuring hunt group message waiting indication allows individuals, including users who are not member of the group, to receive hunt group message waiting indication.

  1. Using IP Office Manager, use to receive the IP Office system's configuration.

  2. Click on User to display the existing users.

  3. Double-click on the entry for the user requiring hunt group message waiting indication.

  4. The user settings are displayed. Click on the Source Numbers tab.

  5. Right-click on the white area and select Add.

  6. In the Telephone Number field enter H followed by the hunt group name. For example, to receive message waiting indication from the hunt group main enter HMain.

  7. Click OK.

  8. Click OK.

  9. Click to merge the configuration change back to the IP Office.



























Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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