IP Office Platform
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Business phone system

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Integrated Messaging Service (IMS)

IMS allows users to deal with voicemails through their normal email interface (Microsoft Outlook or Exchange). Voicemails can still be handled conventionally using the telephone.

Integrated Messaging Service

Voicemails are presented with a special icon in the users email inbox. When a voicemail is opened, a special form appears which enables the user to play back the message on their telephone. The voicemail itself remains on the voicemail server.

When a voicemail is read, forwarded or deleted, either from the email or by using the phone, its status is reflected in both the mailbox and the email inbox.

  • Playing Messages Through the PC
    Normally IMS plays the voicemail messages through the PC user's telephone. IMS can be set up to send the voicemail messages as wav files which are played using the PC's sound capabilities. However this creates a heavy load on the network and servers and so is not recommended. Typically, one minute of speech requires the transfer of a 1MB file across the network.

  • Network and Exchange Server Knowledge
    Installation of IMS requires access to the customers Exchange server and to other critical components of their network. The installation should only be performed by an installer with good knowledge of Exchange Server and Microsoft network setup. The installation should also only be performed in conjunction with the customer's network manager.


To ensure the successful installation of Voicemail Pro with IMS, the steps in the following sections should be followed. Particular attention should be paid to the Permissions specified.

Installation of the IMS components on the Voicemail Pro server PC is part of the Voicemail Pro installation.

Note the following within the IP Office Manager configuration:

  • IMS License:
    IMS operation requires a license on IP Office in addition to the Voicemail Pro licenses. The license must appear as Valid and
    Unlimited in the IP Office configuration before installation of IMS.

  • IP Office Voicemail Email Settings:
    The Voicemail Email settings within the IP Office configuration for each User are not applicable to IMS and should be switched off. They are normally off by default.


IMS Limitations

IMS is designed to work in a system that comprises one IP Office and one Microsoft Exchange Server. It can be used in a system with more than one telephone systems so long as that system has centralized voicemail using just one voicemail server.

IMS cannot be used to:

  • Save a voicemail.

  • Compose a new voicemail.

  • Reply to a voicemail.

  • Add comments to a forwarded voicemail.

  • Mark a voicemail as urgent.


Voicemails should not be placed in Public Folders.

Windows 98 client PC's must connect to the IMS Server PC using TCP/IP. Clients that do not use TCP/IP are not supported.


IMS Components

IMS comprises of the following components.

  • IP Office
    One of the IP400 Office series of telephone systems.

  • Voicemail Pro
    Provides voicemail services to the IP Office extension users.

  • IMS Server
    This actually consists of two services installed on the Voicemail Pro Server PC:

    • IMS Voice Service

    • IMS Gateway Service
      Interacts with the Voicemail Pro Server, the Exchange Server and the IMS Clients. Stores the current known status of voicemail messages and mirrors that status in both user's email and voicemail mailboxes.

  • Microsoft Exchange Server
    The customers MS Exchange server.

  • IMS Administration Tool
    This tool is used to maintain the association of voicemail mailboxes to email mailboxes.


The following additional components are required on the user PC's.

  • Microsoft Exchange or Outlook
    Microsoft Exchange Client or Outlook 97 or higher.

  • IMS Client
    Installed on each email user's PC. This provides a voicemail interface within the user's Microsoft Exchange or Outlook program.


IMS Installation Alternatives

The IMS Server actually consists of two components:

    • IMS Gateway Service.

    • IMS Voice Service.


These components can be installed separately if required. However the following rules must be followed:

  • The IMS Voice Service must be installed on the Voicemail Pro server PC.

  • The IMS Gateway Service can be installed on either the Voicemail Pro server PC or the Exchange Server PC. Installation of the IMS Gateway Service onto the Exchange Server PC requires more installation steps but may improve performance in some systems.



























Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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