The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Installing the IMS Client Software
The IMS client is supported by Microsoft Outlook 95/97/2000. In order to install the client:
IMPORTANT NOTE:
Do not install the IMS Client on the same PC as the Voicemail Pro / IMS Server.
You must log on to the user's PC as a user with administrator rights for that PC. Attempting to install the software without having administrator rights for the PC will cause a number of errors.
Outlook should already be installed and configured on the users PC. Test this by using Outlook to send a test message.
The Integrated Messaging Server should already be installed and running.
5a. IMS Client PC Requirements
Hardware:
The minimum recommended hardware for NT/2000 is a Pentium 100 with 32 MB RAM. For Windows 9x/ME it is a Pentium 100 with 24MB RAM.
Operating system: Either;
Windows NT4 with Service packs 6a, Windows 2000 or Windows XP with SP2.
Where a PC is outside of the Exchange server's domain it will need NT4 Service Pack 6a or Windows 2000.
Clients must use TCP/IP networking.
Network configuration:
Users must be members of an NT Domain.
Email Client:
MS Exchange Client, Outlook 97, 98 or 2000.
5b. Installation Process
During installation of the IMS Server, the IMS Client Installer package is copied to C:\Program Files\Avaya\IP Office\Voicemail Pro\IMS\Client. The installer, called IMSClient.exe is approximately 10.1MB is size.
Copy the IMS Client installer package to a CD or to a network folder that can be accessed when you are logged on at the users PC.
Log on to the users PC using an account that has administrative rights.
Save and close all other applications prior.
Depending on where it is located, double-click on the ISMClient.exe file.
Choose the preferred Languageand select OK.
Select Next > until the Personalize IMS Client Setup screen appears.
Enter the following information:
Voicemail Mailbox
This is the Entry as it appears in the Username Field of the IP Office User Profile Screen. This is case sensitive. If this information is entered incorrectly, the IMS client will not connect to the IMS Server.
IMS Server
This is the name of the IMS / Voicemail Pro Server.
When prompted to Restart the PC select Finish to restart the PC. Please note that if you attempt to open Outlook without restarting you will receive an error that a component has not been installed correctly. It is therefore recommended that you restart the PC when prompted.
If the above details have been followed, after the User has logged back onto their PC workstation and opened Outlook, select the following to verify that the IMS Client has connected to the IMS Server correctly.
Typically when starting Outlook if there is a connection error, a message should be received while Outlook is starting, asking for a user name and password.
In Outlook select Tools | Integrated Messaging. If the IMS Client has connected you should only have the option to Disconnect. If this is the case you have successfully installed the IMS Client on the workstation.
A further indication will be a Telephone Icon in the mail message. If the Client has not been installed, this icon will not be displayed.
Checking & Observing IMS Operation
If may be useful to check that the IMS Account has logged onto the Exchange Server correctly.
On the Exchange server, open the Exchange Administration Manager.
Expand the Server Name and Mailbox Store.
Select Logons and locate the IMS account name. Only logged on accounts will be displayed.
Selecting Mailboxes allows you to view IMS messages being received and sent.
Leave a voicemail message in an IMS user’s voice mailbox.
After hanging up you should notice that for a brief time the Total Items field for the IMS mailbox increases by 1. The message is then sent from the IMS mailbox to the user’s mailbox, who’s Total Items increases by 1.
By default there should be no messages left in the IMS mailbox.
