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Business telephone system

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Installing the IMS Client Software

The IMS client is supported by Microsoft Outlook 95/97/2000. In order to install the client:  

    Do not install the IMS Client on the same PC as the Voicemail Pro / IMS Server.

  • You must log on to the user's PC as a user with administrator rights for that PC. Attempting to install the software without having administrator rights for the PC will cause a number of errors.  

  • Outlook should already be installed and configured on the users PC. Test this by using Outlook to send a test message.  

  • The Integrated Messaging Server should already be installed and running.  


5a. IMS Client PC Requirements

  • Hardware:
    The minimum recommended hardware for NT/2000 is a Pentium 100 with 32 MB RAM. For Windows 9x/ME it is a Pentium 100 with 24MB RAM.

  • Operating system: Either;

    • Windows NT4 with Service packs 6a, Windows 2000 or Windows XP with SP2.

    • Where a PC is outside of the Exchange server's domain it will need NT4 Service Pack 6a or Windows 2000.

    • Clients must use TCP/IP networking.

  • Network configuration:
    Users must be members of an NT Domain.

  • Email Client:
    MS Exchange Client, Outlook 97, 98 or 2000.


5b. Installation Process

During installation of the IMS Server, the IMS Client Installer package is copied to C:\Program Files\Avaya\IP Office\Voicemail Pro\IMS\Client. The installer, called IMSClient.exe is approximately 10.1MB is size.

  1. Copy the IMS Client installer package to a CD or to a network folder that can be accessed when you are logged on at the users PC.

  2. Log on to the users PC using an account that has administrative rights.

  3. Save and close all other applications prior.

  4. Depending on where it is located, double-click on the ISMClient.exe file.

  5. Choose the preferred Language and select OK.

  6. Select Next > until the Personalize IMS Client Setup screen appears.

  7. Enter the following information:

    • Voicemail Mailbox
      This is the Entry as it appears in the Username Field of the IP Office User Profile Screen. This is case sensitive. If this information is entered incorrectly, the IMS client will not connect to the IMS Server.

    • IMS Server
      This is the name of the IMS / Voicemail Pro Server.

  8. When prompted to Restart the PC select Finish to restart the PC. Please note that if you attempt to open Outlook without restarting you will receive an error that a component has not been installed correctly. It is therefore recommended that you restart the PC when prompted.


If the above details have been followed, after the User has logged back onto their PC workstation and opened Outlook, select the following to verify that the IMS Client has connected to the IMS Server correctly.

Typically when starting Outlook if there is a connection error, a message should be received while Outlook is starting, asking for a user name and password.

  1. In Outlook select Tools | Integrated Messaging. If the IMS Client has connected you should only have the option to Disconnect. If this is the case you have successfully installed the IMS Client on the workstation.

  2. A further indication will be a Telephone Icon in the mail message. If the Client has not been installed, this icon will not be displayed.

Checking & Observing IMS Operation

If may be useful to check that the IMS Account has logged onto the Exchange Server correctly.

  1. On the Exchange server, open the Exchange Administration Manager.

  2. Expand the Server Name and Mailbox Store.

  3. Select Logons and locate the IMS account name. Only logged on accounts will be displayed.

  4. Selecting Mailboxes allows you to view IMS messages being received and sent.

  5. Leave a voicemail message in an IMS user’s voice mailbox.

  6. After hanging up you should notice that for a brief time the Total Items field for the IMS mailbox increases by 1. The message is then sent from the IMS mailbox to the user’s mailbox, who’s Total Items increases by 1.

  7. By default there should be no messages left in the IMS mailbox.




























Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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