Business telephone system

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Installing the IMS & Voicemail Pro Software

Having completed the steps in Before Installing IMS, we can now install the Voicemail Pro software including the IMS components.

• If you have already installed basic Voicemail Pro onto the PC, the instructions are the same,  except when prompted to Modify, Repair, or Remove, select Modify and tick the Integrated Messaging check box (do not untick any other boxes as this will remove that component).

1. Using the IP Office Manager application or IP Office Wizard, check that the correct licenses for Voicemail Pro and IMS are installed and show a status of Valid. The licenses required are:

   • Voicemail Pro (4 ports) plus Additional Voicemail Pro (X ports) licenses up to the total number of port required or supported by the IP Office control unit.

   • Integrated Messaging - Enables operation of IMS with Voicemail Pro.

2. Insert the Voicemail Pro CD. The installation wizard should auto-start. If it does not auto-start, browse to and run Setup.exe on the CD.
   

3. Select the installation language from the drop down list. This language will be used for both the installation wizard menus and for the default language prompts installed.

4. Click OK. The installation software begins its preparation for installation.
   

5. If the following screen appears, then a Voicemail Pro is already installed. See Upgrading an Existing System.  
   

6. Otherwise the InstallShield Wizard for IP Office Voicemail Pro will be started.
   

7. Click Next >.
   

8. Enter a user name and the company name. These settings do not affect the installed application.

9. Select who should be able to use the Voicemail Pro client after installation on the server PC. Selecting Anyone who uses this computer (all users) is recommended.

10. Click Next > to continue.
    

11. Select Custom. The use of the other options is discussed in other sections along with any other installation and pre-installation actions appropriate to those installation types.

12. Click Next >.
    

13. The menu shown allows you to select where the software is installed. We recommend that his is left at the default setting shown unless there are specific reasons for changing the install location.

14. Click Next >.
    

15. The menu shown allows you to select which Voicemail Pro components to install. For IMS ensure the following are selected:

    1. Deselect Voicemail Pro Campaign Web Component unless it is required and the web server has already been installed (see Voicemail Pro with Web Campaigns (Typical) Software Installation).

    2. Click the + icon next to Voicemail Pro.

    3. Voicemail Pro and Voicemail Pro Server Service should be already selected.

    4. Click the + icon next to Speech Supported.

    5. Select the languages required. We recommend that either English or English US is always selected in addition to the customer's required languages.

    6. Scroll down and select Integrated Messaging Service.

16. Click on Next >.
    

17. Enter the User name and Password for the user account under which the Voicemail Pro service should log on and run. The Browse button can be used to browse the available PC or network accounts. This should be the IMS account created previously on the domain and Exchange server.  

18. Click Next >. The account details entered above are verified.  
    

19. Select the program folder into which icons for the Voicemail Pro components should be added.

20. Click Next >.
    

21. A summary of the components that will be installed is shown. Check that this list is as expected. Under Speech Supported check that the languages required are shown.  

22. Click Next > to begin installation of the software.
    

23. The progress of the software installation is shown until complete. The installation process will then attempt to start all the services associated with Voicemail Pro and IMS. This stage will fail if the licenses are not valid on the IP Office.
    

24. Once the services have start, the installation process continues. The following menu appears.
    

25. Select the logging levels required. Logging may be useful for fault diagnostics and can be switched off after IMS is verified as working correctly.

26. Click Next >.
    

27. Enter the name of the server PC onto which the Voicemail Pro and IMS have been installed. In most cases the name will have been auto-discovered and displayed.

28. Click Next >.
    

29. This menu is used to set user names and passwords for applications that can access the Voicemail Pro server.
    

30. This menu requests entry of email account for outgoing SMTP emails from the Voicemail Pro server. Click Next >.

31. The next screen request details of the SMTP server to which the Voicemail Pro server should send messages.
    

32. Click Finish. The installation wizard will attempt to validate the email settings.   
    

33. This will cause an error message when the wizard fails to connect with a SMTP server. Click OK.

34. The software installation stage is now complete. Continue to Starting the Voicemail Pro Server.