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Business telephone systems

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Installation Requirements

Check that the following requirements have been meet before proceeding with any installation.

General Requirements

  • If not already installed, an IP Office Feature Key Server must be installed. This can be installed onto the same PC as the Voicemail Pro Server.

  • License for Voicemail Pro and any additional ports required, see License Keys.

    • If Voicemail Pro server is installed without a license it will run for 2 hours and then shutdown.

  • License for all aspects of Voicemail Pro being installed.

  • IP Office Voicemail Pro CD.

  • Installation on the same PC as being used for IP Office Manager is recommended.

  • Switch off any PC and hard disk sleep, power down, suspend, hibernation modes.

 

PC Specification

The following configurations are supported. For maximum reliability Voicemail Pro is installed as a service on an Windows 2000, 2003 or XP Professional.

  • Windows 2000 with Service Pack 3 or later and Internet Explorer 5.5 or later.

  • Windows XP Professional with Service Pack 2.

  • Windows 2003.

  • Use of the Large Fonts setting is not supported. Use of this option may cause options on some screens to become inaccessible.

 

The minimum recommended PC specification is as follows. Using a PC with a lower specification may degrade voicemail operation.

  • Voicemail Only
    Pentium 4, 2.8GHz or equivalent with 256MB RAM.

  • Voicemail with IMS and/or Campaigns
    Pentium 4, 2.8GHz or equivalent with 512MB RAM.

  • Voicemail with TTS and/or Database IVR:
    Pentium 4, 2.8GHz or equivalent with 1024MB RAM.  

  • A 100Mbps network card is strongly recommended.

  • The server PC must be dedicated to this task and located in a secure area.

    • It is acceptable that IP Office Manager and Feature Key server are run on the same PC as Voicemail Pro server.

    • It is acceptable to run CCC server on the same PC though there are additional restrictions. See the section on CCC Operation below.

 

Network

The PC should be configured and tested for TCP/IP networking.

  • We strongly recommend that the voicemail server PC is connected to the IP Office Control Unit via LAN switch. If this is not possible then the server should be directly connected to the IP Office Control Unit.

    • If directly connected, changing the settings of the PC network card to match the IP Office control unit can resolve some issues. This should be done according to the PC or network card manufacturer's instructions. The options for IP Office LAN ports are:

      • IP401, IP403 and IP406 (V1): Half duplex.

      • IP412: Use LAN1 and half duplex.

      • Small Office Edition and IP406 (V2): Full duplex.

      • All IP Office LAN ports are 10Mbps/100Mbps auto sensing.  

    • If not directly connected, using any of the above settings must be supported and matched by the intervening network equipment.

  • The PC should have a fixed IP address. Whilst PC's in a DHCP network may retain the same IP address between reboots this is not guaranteed.

  • If the IP Office is acting as a DHCP server, it defaults to using 192.168.42.2 to 192.168.42.201 for DHCP clients. This leaves 192.168.42.202 to 192.168.42.254 for devices that require fixed IP addresses.

 

Disk Space

A compact or typical installation requires 500MB for the Voicemail Pro software. A full installation requires up to 2GB of disk space.

However prompts and recorded messages consume an additional 1MB of disk space per minute.

  • For Avaya IP Office - Small Office Edition, you can expect to require at least 200 minutes of message recording space, that is 200 MB.

  • For a busy environment you can expect to require at least 1,000 minutes of message recording space, that is 1GB.

 

Web Server Operation

If web browser access to campaigns is required, one of the following web servers must be installed on the server PC before Voicemail Pro. Note that both the Microsoft web server products run as services and require Voicemail Pro to also run as a service, that is on Windows 2000, 2003 or XP.

  • Xitami Web Server.

  • Microsoft IIS Web Server.

  • Microsoft Personal Web Server.

 

Voicemail Email Connection

Voicemail Email operation is supported using either MAPI or SMTP. MAPI requires the Voicemail Pro server PC to have a MAPI compliant email client install. See Voicemail Email Integration.

If Text to Speech is installed, email text to speech is supported using MAPI. See Email Text to Speech.

In both cases above, full email sending from the server PC to users PC should be configured and tested before Voicemail Pro installation using the same PC user account under Voicemail Pro will be installed.

 

IMS Pro Connection

IMS requires the Voicemail server to use MAPI.  

Email Server:

  • MS Exchange 5, 5.5 and 2000.

  • An Exchange User account for user 'IMSAdmin' will be needed to as part of IMS installation.

  • Must be a member of the same Domain as Voicemail Pro Server.

  • A list equating Exchange User account names with voicemail box users.

 

CCC Operation

Voicemail Pro 3.0 has been tested and is supported on the same PC as CCC server provided the following requirements are meet:

  • A maximum of 20 CCC agents are supported.

  • A maximum of 8 voicemail ports are supported.

  • The PC specification is:

    • Pentium 4, 2.8GHz or equivalent with 512MB RAM and a minimum 10GB hard disk space.

    • Windows 2000 Server or Windows 2003 Server operating system.

  • The PC must also meet the requirements for CCC installation detailed in the CCC Installation documentation.

 

VRL Operation

The current IP Office VRL application is Avaya ContactStore for IP Office. This application and its installation are documented separately. However:

  • Avaya ContactStore for IP Office should be installed after Voicemail Pro has been installed and its operation verified.

  • Avaya ContactStore for IP Office must use a separate hard disk partition for its message archiving from that used by Voicemail Pro for current mailbox messages. Use of a separate hard disk or installation onto a separate server PC are alternatives.

  • The use of RAID 1 or RAID 5 are recommended.

  • The use of a DVD recorder for long-term archiving is recommended.

  • A figure of 7.2MB per hour of archived recordings is given.

  • The archived messages held by Avaya ContactStore for IP Office are accessed via web browser using the port address 8888. This port address is not configurable and so it is necessary to ensure that it does not conflict with any other web server service running on the same server PC.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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