Check that the following requirements have been meet before proceeding with any installation.

General Requirements

• If not already installed, an IP Office Feature Key Server must be installed. This can be installed onto the same PC as the Voicemail Pro Server.

• License for Voicemail Pro and any additional ports required, see License Keys.

  • If Voicemail Pro server is installed without a license it will run for 2 hours and then shutdown.

• License for all aspects of Voicemail Pro being installed.

• IP Office Voicemail Pro CD.

• Installation on the same PC as being used for IP Office Manager is recommended.

• Switch off any PC and hard disk sleep, power down, suspend, hibernation modes.

 

PC Specification

The following configurations are supported. For maximum reliability Voicemail Pro is installed as a service on an Windows 2000, 2003 or XP Professional.

• Windows 2000 with Service Pack 3 or later and Internet Explorer 5.5 or later.

• Windows XP Professional with Service Pack 2.

• Windows 2003.

• Use of the Large Fonts setting is not supported. Use of this option may cause options on some screens to become inaccessible.

 

The minimum recommended PC specification is as follows. Using a PC with a lower specification may degrade voicemail operation.

• Voicemail Only
  Pentium 4, 2.8GHz or equivalent with 256MB RAM.

• Voicemail with IMS and/or Campaigns
  Pentium 4, 2.8GHz or equivalent with 512MB RAM.

• Voicemail with TTS and/or Database IVR:
  Pentium 4, 2.8GHz or equivalent with 1024MB RAM.  

• A 100Mbps network card is strongly recommended.

• The server PC must be dedicated to this task and located in a secure area.

  • It is acceptable that IP Office Manager and Feature Key server are run on the same PC as Voicemail Pro server.

  • It is acceptable to run CCC server on the same PC though there are additional restrictions. See the section on CCC Operation below.

 

Network

The PC should be configured and tested for TCP/IP networking.

• We strongly recommend that the voicemail server PC is connected to the IP Office Control Unit via LAN switch. If this is not possible then the server should be directly connected to the IP Office Control Unit.

  • If directly connected, changing the settings of the PC network card to match the IP Office control unit can resolve some issues. This should be done according to the PC or network card manufacturer's instructions. The options for IP Office LAN ports are:

    • IP401, IP403 and IP406 (V1): Half duplex.

    • IP412: Use LAN1 and half duplex.

    • Small Office Edition and IP406 (V2): Full duplex.

    • All IP Office LAN ports are 10Mbps/100Mbps auto sensing.  

  • If not directly connected, using any of the above settings must be supported and matched by the intervening network equipment.

• The PC should have a fixed IP address. Whilst PC's in a DHCP network may retain the same IP address between reboots this is not guaranteed.

• If the IP Office is acting as a DHCP server, it defaults to using 192.168.42.2 to 192.168.42.201 for DHCP clients. This leaves 192.168.42.202 to 192.168.42.254 for devices that require fixed IP addresses.

 

Disk Space

A compact or typical installation requires 500MB for the Voicemail Pro software. A full installation requires up to 2GB of disk space.

However prompts and recorded messages consume an additional 1MB of disk space per minute.

• For Avaya IP Office - Small Office Edition, you can expect to require at least 200 minutes of message recording space, that is 200 MB.

• For a busy environment you can expect to require at least 1,000 minutes of message recording space, that is 1GB.

 

Web Server Operation

If web browser access to campaigns is required, one of the following web servers must be installed on the server PC before Voicemail Pro. Note that both the Microsoft web server products run as services and require Voicemail Pro to also run as a service, that is on Windows 2000, 2003 or XP.

• Xitami Web Server.

• Microsoft IIS Web Server.

• Microsoft Personal Web Server.

 

Voicemail Email Connection

Voicemail Email operation is supported using either MAPI or SMTP. MAPI requires the Voicemail Pro server PC to have a MAPI compliant email client install. See Voicemail Email Integration.

If Text to Speech is installed, email text to speech is supported using MAPI. See Email Text to Speech.

In both cases above, full email sending from the server PC to users PC should be configured and tested before Voicemail Pro installation using the same PC user account under Voicemail Pro will be installed.

 

IMS Pro Connection

IMS requires the Voicemail server to use MAPI.  

Email Server:

• MS Exchange 5, 5.5 and 2000.

• An Exchange User account for user 'IMSAdmin' will be needed to as part of IMS installation.

• Must be a member of the same Domain as Voicemail Pro Server.

• A list equating Exchange User account names with voicemail box users.

 

CCC Operation

Voicemail Pro 3.0 has been tested and is supported on the same PC as CCC server provided the following requirements are meet:

• A maximum of 20 CCC agents are supported.

• A maximum of 8 voicemail ports are supported.

• The PC specification is:

  • Pentium 4, 2.8GHz or equivalent with 512MB RAM and a minimum 10GB hard disk space.

  • Windows 2000 Server or Windows 2003 Server operating system.

• The PC must also meet the requirements for CCC installation detailed in the CCC Installation documentation.

 

VRL Operation

The current IP Office VRL application is Avaya ContactStore for IP Office. This application and its installation are documented separately. However:

• Avaya ContactStore for IP Office should be installed after Voicemail Pro has been installed and its operation verified.

• Avaya ContactStore for IP Office must use a separate hard disk partition for its message archiving from that used by Voicemail Pro for current mailbox messages. Use of a separate hard disk or installation onto a separate server PC are alternatives.

• The use of RAID 1 or RAID 5 are recommended.

• The use of a DVD recorder for long-term archiving is recommended.

• A figure of 7.2MB per hour of archived recordings is given.

• The archived messages held by Avaya ContactStore for IP Office are accessed via web browser using the port address 8888. This port address is not configurable and so it is necessary to ensure that it does not conflict with any other web server service running on the same server PC.