The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Triggering Manual Call Recording
Phone Manager Pro
Users can trigger call recording using Phone Manager Pro.
When on a call, press F5 to start recording or select Function | Start Recording.
To end recording select Function | Stop Recording.
For Phone Manager Pro users working in Agent mode, the and actions are also shown as buttons on the Phone Manager Pro toolbar when a call is connected.
SoftConsole users can manually trigger recording using the button on the toolbar or by selecting Action | Start Recording.
This action toggles and so is also used to stop recording.
4400 and 6400 Series Phones
Phones in these series with a Menu key can manually trigger call recording by selecting Menu | Menu | Func | Recor.
Using DSS Keys
The call record function can be programmed against a DSS key.
To set a DSS key for manual recording:
Open Manager and select the user.
On the Button Programming tab, select the required DSS key and for the Action select Advanced | Call | CallRecord.
Merge the new settings back to the system.
To use the DSS key:
Place the current call on hold and then press the DSS key.
The held call is reconnected and recording is started.
Using Short Codes
The shortcode feature "CallRecord" can be used to trigger recording of calls to Voicemail Pro.
To Record Your Own Calls
The following example shortcode can be setup as a user shortcode or a system shortcode. In either case it will trigger recording into the user's designated mailbox.
To use the shortcode, place the call on hold and dial *95. The call is automatically reconnected and recording begins.
Telephone Number: Blank
Line Group ID: 0
To Record Other Calls
The following is an example shortcode for recording a call involving a specific extension. You do not have to be in conference with or part of the call in order to use this shortcode - therefore this shortcode should only be setup as a user shortcode for trusted users.