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Avaya IP phones

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Recording Calls

Triggering Manual Call Recording

Phone Manager Pro

Users can trigger call recording using Phone Manager Pro.

When on a call, press F5 to start recording or select Function |  Start Recording.

To end recording select Function |  Stop Recording.

For Phone Manager Pro users working in Agent mode, the  and  actions are also shown as buttons on the Phone Manager Pro toolbar when a call is connected.

 

SoftConsole

SoftConsole users can manually trigger recording using the  button on the toolbar or by selecting Action |  Start Recording.

This action toggles and so is also used to stop recording.

4400 and 6400 Series Phones

Phones in these series with a Menu key can manually trigger call recording by selecting Menu | Menu | Func | Recor.

 

Using DSS Keys

The call record function can be programmed against a DSS key.

To set a DSS key for manual recording:

  1. Open Manager and select the user.

  2. On the Button Programming tab, select the required DSS key and for the Action select Advanced | Call | CallRecord.

  3. Merge the new settings back to the system.

 

To use the DSS key:

  1. Place the current call on hold and then press the DSS key.

  2. The held call is reconnected and recording is started.

 

Using Short Codes

The shortcode feature "CallRecord" can be used to trigger recording of calls to Voicemail Pro.

To Record Your Own Calls

The following example shortcode can be setup as a user shortcode or a system shortcode. In either case it will trigger recording into the user's designated mailbox.

To use the shortcode, place the call on hold and dial *95. The call is automatically reconnected and recording begins.

  • Shortcode: *95

  •  Telephone Number: Blank

  • Line Group ID: 0

  • Feature: CallRecord

 

To Record Other Calls

The following is an example shortcode for recording a call involving a specific extension. You do not have to be in conference with or part of the call in order to use this shortcode - therefore this shortcode should only be setup as a user shortcode for trusted users.

  • Shortcode: *96*N#

  •  Telephone Number: N

  • Line Group ID: 0

  • Feature: CallRecord

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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