The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Adding a Record Name Module
This module allows users to record/re-record their mailbox name. This, or a similar module, is necessary if the Voicemail Pro is using IP Office mailbox mode. However it is still useful if the Voicemail Pro is using Intuity mailbox mode as it gives users quick access to re-record their name.
In Voicemail Pro, we added a new module and called it Record Name.
We added a Record Name action.
In the General tab of the Record Name action's properties we set the Pin as $. The $ means that caller's must enter their Voicemail Code in order to use the action.
We left the Specific tab set to Caller's Mailbox.
We then used Save and Make Live.
Adding a Shortcode:
In Manager, we added a new system short code. For this example we chose *74 and then entered the details as shown below.
After merging this back into the IP Office, users can dial *74 at their extension in order to record their mailbox name.
Using the Name Table
It is possible to create a service that will allow access to re-record the name of any mailbox. The NameWavsTable does this by requesting an extension number and then allowing you to play, re-record and submit a name recording for that extension. It then allows another extension number to be entered and so on.
Naturally if this option is used it should be behind suitable PIN code and other security protection as it allows the recording of names for any mailbox.
In Voicemail Pro, create a new module.
Add a Goto action and open its properties.
In the General tab, enter a unique number in the Pin.
In the Specific tab, in Please select a node to go to enter NameWavsTable.
Click on OK.
Using a short code or other method, create a route to the new module.
Changing Full Names
Users with DS port display phones can set and change their Full Name through their telephone. This name will then be used for the text matching part of Dial by Name.
4400, 4600 and 6400 Phones with a Menu Key
Press Menu twice.
Press and select ProgA.
Press and select Name.
Enter the new name. Use the dialing keys and Rotat to enter characters. For example, to enter an L, press the 5 key and then press Rotat until an L is displayed. You can use the top-left display key to backspace.
Key
and select ProgA.
.