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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Adding a Record Name Module

This module allows users to record/re-record their mailbox name. This, or a similar module, is necessary if the Voicemail Pro is using IP Office mailbox mode. However it is still useful if the Voicemail Pro is using Intuity mailbox mode as it gives users quick access to re-record their name.

  1. In Voicemail Pro, we added a new module and called it Record Name.

  1. We added a Record Name action.
    Record Name Action

    • In the General tab of the Record Name action's properties we set the Pin as $. The $ means that caller's must enter their Voicemail Code in order to use the action.

    • We left the Specific tab set to Caller's Mailbox.

  1. We then used Save and Make Live.


Adding a Shortcode:

  1. In Manager, we added a new system short code. For this example we chose *74 and then entered the details as shown below.

Short Code to record name

  1. After merging this back into the IP Office, users can dial *74 at their extension in order to record their mailbox name.

Using the Name Table

It is possible to create a service that will allow access to re-record the name of any mailbox. The NameWavsTable does this by requesting an extension number and then allowing you to play, re-record and submit a name recording for that extension. It then allows another extension number to be entered and so on.

Naturally if this option is used it should be behind suitable PIN code and other security protection as it allows the recording of names for any mailbox.

  1. In Voicemail Pro, create a new module.

  2. Add a Goto action and open its properties.

  3. In the General tab, enter a unique number in the Pin.

  4. In the Specific tab, in Please select a node to go to enter NameWavsTable.

  5. Click on OK.

  6. Using a short code or other method, create a route to the new module.

Changing Full Names

Users with DS port display phones can set and change their Full Name through their telephone. This name will then be used for the text matching part of Dial by Name.

4400, 4600 and 6400 Phones with a Menu  Key 

  1. Press Menu  twice.

  2. Press  and select ProgA.

  3. Press  and select Name.

  4. Enter the new name. Use the dialing keys and Rotat to enter characters. For example, to enter an L, press the 5 key and then press Rotat until an L is displayed. You can use the top-left display key to backspace.

  5. When the text is as you require press Done.

  6. Press Exit .





































Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


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