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Avaya telephone system

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

Wave Editor


Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

English Non-Intuity Prompts

The following a list of the named .wav files used by Voicemail Lite and Voicemail Pro for US and UK English. These are predominately, though not exclusively, used for IP Office mode mailbox features and Voicemail Pro custom call flow actions.

All files are Microsoft WAVE file format (.wav) 8kHz, 16 bit mono.

  • aa_01.wav: "Good morning and thank you for calling. Please key in the required extension number or hold the line for other options".

  • aa_02.wav: "Good afternoon and thank you for calling. Please key in the required extension number or hold the line for other options".

  • aa_03.wav: "Good evening and thank you for calling. Please key in the required extension number or hold the line for other options".

  • aa_04.wav: "Please hold while we try to connect you".

  • aa_05.wav: "An operator is currently unavailable".

  • aa_06.wav: "Please key in the extension number you would like to leave a message for".

  • aa_07.wav: "Good bye and thank you for calling".

  • alpha_01.wav: "Press # to accepted data, *1 to hear the data, *2 to delete the data, *3 to delete the last character, *# to accept the data and continue".

  • alpha_02.wav: "Data has been deleted".

  • alrm_1.wav: "you have an alarm call set for".

  • alrm_2.wav: "alarm has been deleted press 1 to continue or * to quit".

  • alrm_3.wav: "please enter the time for the alarm call in 24 hour clock notation".

  • alrm_4.wav: "you have set an alarm call for".

  • alrm_5.wav: "press 1 to validate press 2 to add a message to the end press # to cancel".

  • alrm_6.wav: "your alarm has now been set".

  • alrm_7.wav: "press 1 to verify this alarm or press 2 to delete it".

  • alrm_8.wav: "this time is invalid please try again".

  • alrm_9.wav: "this is an alarm call please hang up".

  • AM.wav: "AM".

  • aor_00.wav: "Warning: your call is being recorded".

  • cmp_01.wav: "the current campaign message has been marked as deleted".

  • cmp_02.wav: "the current campaign message has been marked as completed".

  • cmp_03.wav: "the current campaign message has been abandoned".

  • cmp_04.wav: "press 1 to start again press 2 to rewind press 3 to abandon press 4 to delete press 5 to complete press 7 for previous field press 8 for start of current field press 9 for next field press # to forward press 0 to pause press * to rewind".

  • conf_01.wav: "A conference is not currently scheduled".

  • conf_02.wav: "There was a problem transferring you into the conference".

  • conf_03.wav: "Please enter your conference id and press # to finish".

  • conf_04.wav: "Please enter your PIN and press # to finish".

  • conf_05.wav: "Your conference ID or PIN is not valid".

  • conf_06.wav: "Your conference ID is not valid".

  • conf_07.wav: "Your PIN is not valid".

  • conf_08.wav: "Please try again".

  • conf_09.wav: "To be announced into the conference please speak your name and press # when you have finished".

  • conf_10.wav: "Your name is too short please try again".

  • conf_11.wav: "Has invited".

  • conf_12.wav: "To join them in an immediate conference press 1 to accept 2 to decline and 3 if the delegate is not available".

  • conf_13.wav: "Has requested".

  • conf_14.wav: "To join in an ad-hoc conference press 1 to accept 2 to decline and 3 if the delegate is not available".

  • conf_15.wav: "Has declined the offer to attend the conference".

  • conf_16.wav: "Is not available".

  • conf_17.wav: "Has just entered the conference".

  • conf_18.wav: "Has just left the conference".

  • conf_19.wav: "An unknown caller".

  • conf_20.wav: "Has been invited".

  • conf_21.wav: "No conference select thank you and good bye".

  • conf_22.wav: "Transferring you to the conference now".

  • conf_23.wav: "Conference not accessible".

  • conf_24.wav: "You have been invited to a conference".

  • dbn_01.wav: "There are".

  • dbn_02.wav: "Press # to play list".

  • dbn_03.wav: "To select".

  • dbn_04.wav: "# for next".

  • dbn_05.wav: "*# for previous".

  • dbn_06.wav: "And #".

  • dbn_07.wav: "Press **2".

  • dbn_10.wav: "For selection by group".

  • dbn_11.wav: "For selection by first name".

  • dbn_12.wav: "For selection by last name".

  • dbn_13.wav: "For selection by extension".

  • dbn_14.wav: "Entries that match your selection".

  • dbn_15.wav: "*3 to clear the list and restart".

  • dbn_16.wav: "Or enter more character followed by a # to reduce the size of the list".

  • dbn_17.wav: "To change name format entry to".

  • dbn_18.wav: "First name last name".

  • dbn_19.wav: "Last name first name".

  • dbn_20.wav: "Enter group name".

  • dbn_21.wav: "Enter first name".

  • dbn_22.wav: "Enter last name".

  • dbn_23.wav: "Enter extension".

  • dom_01.wav ... dom_31.wav: Day of month ordinal numbers "1st" to "31st".

  • dow_01.wav ... dow_07.wav: Day of week names "Sunday" to "Saturday".

  • EOC_1.wav: "Warning, your conference is about to end in".

  • int_na.wav: "service not supported".

  • ivr_01.wav: "the time according to the IVR server is".

  • ivr_02.wav: "directory wave table enter the number of the caller you want to edit".

  • ivr_03.wav: "name wave table enter the number of the extension you want to edit".

  • ivr_04.wav: "enter form entries with the # sign to terminate each line press # at the end to complete the form".

  • ivr_05.wav: "form verified".

  • ivr_06.wav: "form entry is complete".

  • ivr_07.wav: "press * to abort # to accept or 0 to listen again".

  • ivr_08.wav: "do not disturb".

  • ivr_09.wav: "voicemail mode".

  • ivr_10.wav: "call forwarding".

  • ivr_11.wav: "forward number is set to".

  • ivr_12.wav: "follow me number is set to".

  • ivr_13.wav: "voicemail reception number is set to".

  • ivr_15.wav: "parameter is set to".

  • ivr_16.wav: "parameter is enabled".

  • ivr_17.wav: "parameter is disabled press 1 to enable".

  • ivr_18.wav: "parameter is disabled".

  • ivr_19.wav: "parameter is enabled press 2 to disable".

  • ivr_20.wav: "press 1 to change press # to cancel".

  • ivr_21.wav: "enter new number after the tone".

  • ivr_22.wav: "repeat new number after the tone".

  • ivr_23.wav: "sorry the numbers you have entered are different".

  • ivr_24.wav: "email options".

  • ivr_25.wav: "alert email on incoming message".

  • ivr_26.wav: "copy messages to email".

  • ivr_27.wav: "forward messages to email".

  • ivr_28.wav: "email turned off".

  • ivr_29.wav: "service mode".

  • ivr_30.wav: "in service".

  • ivr_31.wav: "out of service".

  • ivr_32.wav: "night service".

  • mc_00.wav: Beep.

  • mc_01.wav: Short silence.

  • mc_02.wav: One seconds silence.

  • mnu_1.wav: "You have four greeting options. For standard greeting press 1, for after hours greeting press 2, for you are in a queue greeting press 3, for you are still in a queue greeting press 4".

  • mnu_2.wav: "To hear your greeting message press 1, to change your greeting message press 2, to save your greeting message press 3, to save your message for playing as a continuous loop press 4".

  • mnu_2a.wav: "To hear your greeting message press 1, to change your greeting message press 2, to save your greeting message press 3, to save your message for playing as a continuous loop press 4, to return to the previous menu press 8".

  • mnu_3.wav: "When playing a message to delete the message press 4, to save the message press 5, to forward the message to email press 6, to repeat the message press 7, to skip the message press 9, at the end of your messages to play old messages press 1, to play saved messages press 2, to edit your greeting press 3, to direct all messages to email *01, to turn off email redirection press *02".

  • mnu_4.wav: "When playing a message to delete the message press 4, to save the message press 5, for forwarding options press 6, to repeat the message press 7, to skip the message press 9, to call back the sender press ** at the end of your messages, to play old messages press 1, to play saved messages press 2, to edit your greeting press 3, to direct all messages to email press *01, to send email notifications press *02, to turn off email functions press *03, to change your access code press *04".

  • mnu_5.wav: "To forward message to email press 1, to forward message to other extensions press 2, to add a header message press 3, to send message into your saved messages list press 4, to skip this forwarding press #".

  • mnu_6.wav: "User configure options to edit forwarding number press 1, to edit follow me number press 2, to set call forwarding press 3, to set voicemail press 4, to set do not disturb press 5, to edit voice mail access code press 6, to edit voicemail reception press 7, to set voicemail email mode press 8, to edit voicemail call back number press 9".

  • mnu_7.wav: "Hunt group configure options to set voicemail press 1, to edit voicemail access code press 2, to set voicemail email mode press 3, to set service mode press 4".

  • mnu_8.wav: "Invalid entry please try again".

  • mnu_9.wav: "That destination is unavailable".

  • mo_01.wav ... mo_12: Months "January" to "December".

  • no_.wav: "Number".

  • no_00.wav ... no_59.wav: Numbers "Zero" to "Fifty-nine".

  • no_24p.wav: "More than 24".

  • noon.wav: "Noon".

  • outb_01.wav: "This is an IP Office outbound alert".

  • outb_04.wav: "Press any key to accept".

  • pg_0001.wav: "To use this greeting for all calls press 1".

  • pg_0002.wav: "To use this greeting for all calls press 0".

  • pg_0003.wav: "For internal calls press 1".

  • pg_0004.wav: "For external calls press 2".

  • pg_0005.wav: "To activate for out of hours call press 3".

  • pg_0006.wav: "If the number is busy press 4".

  • pg_0007.wav: "For no reply calls press 5".

  • pin_01.wav: "Enter your current access code after the tone".

  • pin_02.wav: "Now enter your new access code after the tone".

  • pin_03.wav: "Now repeat your new access code after the tone".

  • pin_04.wav: "Your access code has now been changed".

  • pin_05.wav: "It has been possible to change your access code at this time".

  • pin_06.wav: "Press # when you have finished".

  • PM.wav: "PM".

  • que_01.wav: "You are at queue position".

  • que_02.wav: "In the queue".

  • que_03.wav: "Call per".

  • que_04.wav: "Estimated time to answer is".

  • que_05.wav: "you call will be answered in".

  • rec_01.wav: "warning: this call is being recorded".

  • RECNAM_01.wav: "As you use IP office, your name will be included in system announcements that you and other people will hear. At the tone please say your name. After saying your name, press 1".

  • RECNAM_02.wav: "to re-record your name press 1, to confirm press #".

  • RECNAM_03.wav: "record at the tone".

  • sac_01.wav: "cannot retrieve your messages now due to multiple logins to your mailbox".

  • sac_02.wav: "please disconnect".

  • seconds.wav: "seconds".

  • ssb_00.wav: "O" (Oh).

  • ssb_01.wav: "O'Clock".

  • ssb_02.wav: "No".

  • ssb_03.wav: "None".

  • ssb_04.wav: "Midnight".

  • ssb_05.wav: "And".

  • ssb_06.wav: "Date".

  • ssb_07.wav: "Deleted".

  • ssb_08.wav: "T number".

  • ssb_09.wav: "For".

  • ssb_10.wav: "Forwarded".

  • ssb_11.wav: "Item".

  • ssb_12.wav: "Press".

  • ssb_13.wav: "Quantity".

  • ssb_14.wav: "Saved".

  • ssb_15.wav: "Yesterday".

  • ssb_16.wav: "Hundred".

  • ssb_17.wav: "Hour".

  • ssb_18.wav: "O" (oh).

  • ssb_19.wav: "At".

  • ssb_20.wav: "1" (Down tone).

  • ssb_21.wav: "1" (Up Tone).

  • ssb_22.wav: "1" (Level Tone).

  • ssb_23.wav: "Function failed to complete".

  • ssb_29.wav: "Minutes".

  • svm_02.wav: "Calls have been forwarded to email. New calls will also be forwarded to email until turned off".

  • svm_03.wav: "Caller was".

  • svm_04.wav: "Thank you for leaving a message. Mailbox has now stopped recording".

  • svm_05.wav: "Please enter your mailbox number".

  • svm_06.wav: "Please enter your access code".

  • svm_07.wav: "There is no one available to take your call at the moment so please leave a message after the tone".

  • svm_08.wav: "For help at anytime press 8".

  • svm_09.wav: "That was the last message".

  • svm_10.wav: "New message".

  • svm_11.wav: "New messages".

  • svm_12.wav: "Old message".

  • svm_13.wav: "Old messages".

  • svm_14.wav: "Saved message".

  • svm_15.wav: "Saved messages".

  • svm_16.wav: "Remote access is not configured on this mailbox".

  • svm_17.wav: "Email is not enabled on this mailbox".

  • svm_18.wav: "I am afraid all the operators are busy at the moment but please hold and you will be transferred when somebody becomes available".

  • svm_19.wav: "Message was recorded".

  • svm_20.wav: "You're being transferred".

  • svm_21.wav: "You have".

  • svm_22.wav: "Unknown caller".

  • svm_23.wav: "Forwarding to email is now turned off".

  • svm_24.wav: "Start speaking after the tone and your message will be inserted before the message prior to forwarding".

  • svm_25.wav: "To hear the recording press 1, to change the recording press 2, to save the recording press 3".

  • svm_26.wav: "Enter the extension to which you wish this message to be forwarded, separating each extension using the # sign. Press # at the end to complete the list".

  • svm_27.wav: "Message has not yet been recorded".

  • svm_28.wav: "Start speaking after the tone and press 2 when you have finished recording".

  • svm_29.wav: "There are no messages".

  • tim_m00.wav: "Minute".

  • tim_m01.wav: "One minute".

  • tim_m02.wav: "Minutes".

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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