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  IP Office 403

Avaya telephone system

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Number of Simultaneous Voicemail Users

All connections between the voicemail server (Pro or Lite) and the IP Office are via the LAN using data channels. The maximum number of data channels that can be used for voicemail operation at any moment are shown below.

Avaya IP Office Data Channels Max for VM Light Max for VM Pro





IP406 V1


IP406 V2




Small Office Edition

Up to 18
  • Voicemail Pro Licenses
    The actual number of ports available on Voicemail Pro is controlled by license keys entered through the Manager application. See License Keys.

    • The Voicemail Pro license enables 4 ports (2 only on IP401).

    • Additional Voicemail Pro licenses can be added to enable further ports up to the maximum shown above.

  • Data Channels
    The IP Office may support a higher number of data channels. The figures shown above are the maximum that can be simultaneously used for voicemail operation.

    • Note: The IP Office telephone system uses data channels for functions other that voicemail connections. This may reduce the number of data channels available for voicemail.

  • VoIP/VCM Channels
    Though linked to the IP Office via a LAN connection, voicemail does not use VoIP VCM channels. The Voicemail Server is seen as a device on the IP Office's TDM telephony interface.

    Calls to/from voicemail involving non-IP trunks and extensions do not use VCM channels.

    Calls to/from voicemail from IP trunks and extensions do use a VCM channel.

User, Group and Mailbox Names

The voicemail server creates mailboxes based on the user and hunt group names entered in the IP Office Manager application. Whenever either the voicemail server or the Control Unit restart, new mailboxes are created for any new names found.

This method of operation has the following consequences:

  1. WARNING: Mailboxes are based on names
    For all users and groups, if their name is changed, they may no longer be associated with their former mailbox and any associated Voicemail Pro start points.

  2. WARNING: Voicemail is case sensitive
    Voicemail is case sensitive. If a mailbox or start point name is entered incorrectly within a Manager or Voicemail Pro, the intended operation will not occur and the call may be disconnected.

  3. WARNING: Voicemail removes spaces at the end of mailbox names
    If spaces are left at the end of a mailbox user's name within Manager, when Voicemail creates the mailbox, the space at the end of the name is dropped. When this occurs the mailbox cannot be found as there is a mismatch between the user name and directory.




































Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


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