Avaya telephone systems

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Voicemail Pro Callback (Outcalling)

Voicemail callback is a service whereby the Voicemail Pro will call a specific number whenever the user receives a new voicemail message.

To use this service requires configuration of a callback start point on the Voicemail Pro and entry of a callback number through IP Office Manager.

1. Setting Up the Callback Call Flow

The call flow we have created below is a very simple example. In practice we could also include a menu that allows the user access to other features. For example access to a Play Configuration Menu action would allow the user to remotely change various mailbox settings including their callback number, see Using a Play Configuration Menu Action.

1. Under  Specific Start Points, right-click on  Users and select Add.

2. In the Name field enter the user's mailbox name. Select the Callback entry point and select OK.

3. Within  select  Callback.

4. Add a  Get Mail action and under the Specific tab, in Mailbox enter the user's name again or extension number.

   • IMPORTANT
     Record an entry prompt for the first action in the callback call flow. Experience with connection to some cell phone systems has revealed that this entry prompt may need to be up to 20 seconds in length.

5. Connect the  Start Point and the  Get Mail action.

6.   Save and make live.

The Default Callback Start Point

In the example above we created a callback call flow for the individual users. The Default Callback start point can be used to create a default callback call flow for all users.

If the Default Callback start point is used, it must be designed so that users have to indicate which mailbox they are accessing. In the simple call flow used above, this can be done by entering ? in the Mailbox field of the Get Mail action.

2. Setting the User's Callback Number

The callback number is initially set through IP Office Manager. 

1. In Manager, click on  to receive the system's configuration.

2. Click on  User to display a list of existing users.

3. Double-click on the user for whom callback is being setup.

4. Select the Voicemail tab.

   • In Voicemail Code enter a pin code and confirm this in Confirm Voicemail Code.

5. Select the Source Numbers tab. Right-click and select add to add a new number.

   • Callback Number
     Enter P followed by the destination telephone number. If you system requires an external dialing then that prefix must be included, for example P901923555456. If connecting to a cell phone or pager system that expects digits in separate sets, use , (comma) characters to add pauses to the telephone number dialing.

   • Trusted Source
     If calls from the callback number include ICLID, you can set that number as a trusted source. In that case no request for the user's voicemail code is made following the callback. Enter V followed by the CLI displayed on calls from the callback number, for example V01923555456.

6. Click on OK.

7. Click on  to send the configuration back to the IP Office. If the only changes made were to user settings, select Merge Config.

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