Overview of VoiceMail Pro for IP Office

This voicemail program requires an IP Office licence key to run. It builds on Voicemail Lite by offering a high degree of customization for any mailbox. Voicemail Pro consists of both a server program and a client for administration of the server.Unlicensed Voicemail Pro will run for two hours in order to allow demonstration and testing. A license is required for continuous operation.

		Voice Mail Pro lets you work from any where, even the British Virgin Islands.

Voicemail Email
The Voicemail Pro can use SMTP or MAPI to send email alerts when a user has new messages within their mailbox.

IMS: Integrated Messaging System
Included within Voicemail Pro software but requires its own IP Office license key. Works with a customer's Microsoft Exchange server to provide synchronized voicemail and email mailbox operation.

Centralized Voicemail Pro
Within an IP Office small community network (SCN), Voicemail Pro can be used to provide mailbox services to remote IP Office systems.

Database Connection
The Voicemail Pro can be licensed to read and write data to databases. The values of data returned can be used to alter the call flow.

Text to Speech (TTS)
The Voicemail Pro server can speak text, entered within the call flow or contained within variables. Combined with database operation this allows the development of IVR applications.

Note: The IP Office can only interact with one voicemail server at any time. If more than one voicemail server is installed on a network this may cause problems.

Voicemail Pro Features

Voicemail Pro is a licensed version of voicemail for IP Office. It builds on Voicemail Lite in a number of ways:

Support for more than 4 simultaneous voicemail users (maximum 2 only on IP401) depending on licenses entered. See Number of Simultaneous Voicemail Users.

Support for Intuity mode mailbox operation as default.

Customization can be applied to the defaults for all or specific users and hunt groups and to access via custom short codes.

The maximum recordable length of messages can be changed from the fixed 120 second limit of Voicemail Lite.

Automatic call recording (Voice Recording) for selected Users, Hunt Groups and CLI's allows the automatic recording of calls. This is setup through the Manager application.

Campaigns allow a sequence of messages to be played to a caller and the caller's response to those question (spoken and/or telephone key presses) are recorded. The sets of response can then be accessed and action by call agents.

Integrated Messaging System (IMS) adds sophisticated voicemail to email integration.