IP Office Platform
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Small business phone systems

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Recording Calls

Recording Calls

As well as providing messaging services, Voicemail pro can also provide call recording service.

  • Manual Call Recording
    Users can trigger call recording by a number of methods. By default the recording is placed in their own mailbox but this can be changed.

  • Automatic Call Recording
    The IP Office system can be configured to record particular users, hunt groups or calls associate with a particular account code.

    • For hunt group calls only incoming calls can be recorded.

    • Account codes can be associated with an incoming CLI and so provide call recording based on the caller's CLI.

    • A time profile can be used to set when automatic call recording is used.

    • For inbound calls, recording will not take place if the call also goes to normal voicemail.

    • Different frequency settings, set in percentage terms, can be applied to the automatic recording of inbound calls and outbound calls.

    • A mandatory settings can be used to return busy tone when call recording is required but not available.

    • Where calls have been answered using a Line appearance button, the call recording goes to the mailbox setting of the original call route destination.

  • Voice Recording Library (VRL)
    Recordings are normally placed into standard mailboxes. VRL operation allows recordings to be transferred to a specialist archiving application. This allows both longer recording and the sorting and searching of recordings. See Voice Recording Library (VRL).

  • Call Recording Warning
    In many locations, it is a local or national requirement to warn those involved in a call that they are being recorded. The Voicemail Pro does this by playing an
    Advice of Call Recording prompt which can be switched off. On automatically recorded call, some phone may also display a recording symbol.

  • Conference Capacity:
    Call recording uses conferencing capacity and so is subject to the available conferencing capacity of the IP Office system.

  • Recording Duration:
    Standard call recording is limited to the maximum message length set on the Voicemail Pro system.

  • Recording Auto End:
    Recording is automatically stopped if the call being recorded is parked or put on hold. If a conference call is being recorded, recording automatically stops when a new party joins the conference.

Switching the Recording Warning On/Off

In many locations, it is a local or national requirement to warn those involved in a call that they are being recorded. One method to do this is to enable the AOCR message provided by the Voicemail Pro server.

    • The Advice of Call Recording Prompt
      This prompt is provided by the file
      aor_00.wav. A copy is located in the sub-folders of c:\Program Files\Avaya\IP Office\Voicemail Server\WAVS for each language installed on the Voicemail Pro server.

  1. Within the Voicemail Pro Client, click on  or select Administration | Preferences | General.

  2. Click on Play Advice on Call Recording to switch this option on (ticked) or off (unticked).

  3. Click on OK.

  4. Click Save & Make Live.

Changing the Maximum Recording Length

  1. Within the Voicemail Pro Client, click on  or select Administration | Preferences | General.

  2. For recordings being placed into a Voicemail Pro mailbox, the Max. Message Length (secs) sets the maximum recording time, up to a maximum of 3600 seconds (1 hour).  Note that this affects the messages as well as recordings.

  3. The Max. VRL Record Length (secs) setting is only used for calls being recorded to VRL. The maximum record length is 3600 seconds (60 minutes).

  4. Click on OK.

  5. Click Save & Make Live.




































Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


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