The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Recording Calls
Recording Calls
As well as providing messaging services, Voicemail pro can also provide call recording service.
Manual Call Recording
Users can trigger call recording by a number of methods. By default the recording is placed in their own mailbox but this can be changed.
Automatic Call Recording
The IP Office system can be configured to record particular users, hunt groups or calls associate with a particular account code.
For hunt group calls only incoming calls can be recorded.
Account codes can be associated with an incoming CLI and so provide call recording based on the caller's CLI.
A time profile can be used to set when automatic call recording is used.
For inbound calls, recording will not take place if the call also goes to normal voicemail.
Different frequency settings, set in percentage terms, can be applied to the automatic recording of inbound calls and outbound calls.
A mandatory settings can be used to return busy tone when call recording is required but not available.
Where calls have been answered using a Line appearance button, the call recording goes to the mailbox setting of the original call route destination.
Voice Recording Library (VRL)
Recordings are normally placed into standard mailboxes. VRL operation allows recordings to be transferred to a specialist archiving application. This allows both longer recording and the sorting and searching of recordings. See Voice Recording Library (VRL).
Call Recording Warning
In many locations, it is a local or national requirement to warn those involved in a call that they are being recorded. The Voicemail Pro does this by playing an Advice of Call Recording prompt which can be switched off. On automatically recorded call, some phone may also display a recording symbol.
Conference Capacity:
Call recording uses conferencing capacity and so is subject to the available conferencing capacity of the IP Office system.
Recording Duration:
Standard call recording is limited to the maximum message length set on the Voicemail Pro system.
Recording Auto End:
Recording is automatically stopped if the call being recorded is parked or put on hold. If a conference call is being recorded, recording automatically stops when a new party joins the conference.
Switching the Recording Warning On/Off
In many locations, it is a local or national requirement to warn those involved in a call that they are being recorded. One method to do this is to enable the AOCR message provided by the Voicemail Pro server.
The Advice of Call Recording Prompt
This prompt is provided by the file aor_00.wav. A copy is located in the sub-folders of c:\Program Files\Avaya\IP Office\Voicemail Server\WAVS for each language installed on the Voicemail Pro server.
Within the Voicemail Pro Client, click on or select Administration | Preferences | General.
Click on Play Advice on Call Recording to switch this option on (ticked) or off (unticked).
Click on OK.
Click Save & Make Live.
Changing the Maximum Recording Length
Within the Voicemail Pro Client, click on or select Administration | Preferences | General.
For recordings being placed into a Voicemail Pro mailbox, the Max. Message Length (secs) sets the maximum recording time, up to a maximum of 3600 seconds (1 hour). Note that this affects the messages as well as recordings.
The Max. VRL Record Length (secs) setting is only used for calls being recorded to VRL. The maximum record length is 3600 seconds (60 minutes).
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