The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Overview of Remote Access
By default a user can access voicemail from their own extension(using*17).
User's mailboxes cannot be accessed from any other location (internal or external) until a Voicemail Code has been set for the mailbox. This is done through the User's configuration form in the Manager program.
Once a Voicemail Code has been set, the mailbox can be accessed from other locations (see following sections) and the caller will be prompted to enter Voicemail Code.
If direct access is required the location can be setup as a 'trusted location' (Not supported by Voicemail Pro using Intuity Mailbox mode) . The caller will then not be required to enter the Voicemail Code.
Note: This requires that the incoming call provides a matching CLI.
Access Voicemail from Another Extension
Dial the extension whose mailbox is required.
When diverted to voicemail, press 8 during the voicemail greeting.
If not calling from a 'trusted location', enter the Voicemail Code when requested.
Access from Any Extension for All Users
To use this facility a short code must be created.
For example:
Short Code: *98
Telephone Number: ?Anonymous (note no quote marks)
Line Group ID: 0
Feature: VoicemailCollect
Any user can now dial *98 from any extension. They will be prompted for their mailbox number (extension number) and Voicemail Code.
Access from Any Extension for a Specific User
To use this facility a short code must be created.
For example:
Short Code: *90
Telephone Number:"?Extn201" (include quote marks)
Line Group ID: 0
Feature: VoicemailCollect
The user ('Extn201' in this example) can now dial *90 from any extension and then enter their Voicemail Code to access their voicemail messages.
