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IVR: Example Database Scenario

Example Database Scenario

In this call flow example an auto-attendant has been created to allow callers to order books.  The book details are held within a Microsoft Access database,  other databases can be used.   Callers will be able to enter either the ISBN or Author's name.  The title and cost of the item will be looked up allowing the caller to purchase the item if they wish to.  If the caller purchases the book they will be able to enter their credit card details and a contact number.

Example of the database used in the call flow.

 

 

 

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