The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Recording Calls
Setting the Destination for User Recording
The IP Office Manager can be used to specify where recordings triggered by a user are placed:
Within IP Office Manager, click on to receive the IP Office's configuration.
Click on User to display the current entries.
Select and double-click on the entry for which you want to alter the manual recording destination.
Select the Voice Recording tab.
In Manual Recording Mailbox, use the drop-down list to select which mailbox should be used to contain recordings triggered by the user.
The Voice Recording Library options can only be used if a VRL application has been installed and licensed. See Voice Recording Library.
Click on OK.
Click on to send the configuration back to the IP Office. If user, hunt group and/or account codes were the only changes made, select Merge Config.
to receive the IP Office's configuration.
to send the configuration back to the IP Office. If user, hunt group and/or account codes were the only changes made, select