The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Setting the Record Times, Frequency and Destination
Which users, hunt groups and account codes are auto-recorded are selected through IP Office Manager.
Within IP Office Manager, click on to receive the IP Office's configuration.
Click on either User, Hunt Group or Account Code to display the current entries.
Select and double-click on the entry for which you want automatic recording.
Select the Voice Recording tab.
From the Record Inbound and Record Outbound drop-down lists select the recording frequency required (Note: Record Outbound is not available for hunt groups).
None: Do not record.
On: Record all calls if possible.
Mandatory: Record all calls. If recording is not possible, return busy tone to the caller.
xx%: Record calls at intervals matching the set percentage, eg. for every other call for 50%.
For inbound calls, recording will not take place if the call also goes to normal voicemail.
For users, you can also specify the destination for the recordings. By default this is the users own mailbox.
The Voice Recording Library options can only be used if a VRL application has been installed and licensed. See Voice Recording Library.
Click on OK.
Click on to send the configuration back to the IP Office. If user, hunt group and/or account codes were the only changes made, select Merge Config.
Hide Auto Record Indication
In addition to the audible advice of call recording prompt (see Switching the Recording Warning On/Off), some phones may also display recording indication when automatic call recording occurs. This can be switched on/off through the IP Office configuration.
Note that this change requires a reboot of the IP Office system.
Using Manager load the IP Office configuration.
On the System tab of the System form, check or un-check Hide auto recording as required.
Save the configuration back to the IP Office system.