The short code VoicemailCollect feature can be used to route callers to voicemail. The service they receive is set by the Telephone Number field.

Note: In these examples we have used *80 but any available short code could be used.

 

• Example 1: Access to the Mailbox Main
  The following short code will access the mailbox for Main.
  

 

• Example 2: Access a Voicemail Pro Module
  If a Voicemail Pro module has been created and called TimeCheck, the following short code could be used to access it.
  

Using VM: to Access Voicemail

Another method to access voicemail is the VM: option where VM: is followed by the name of the mailbox or Voicemail Pro start point required.

This can be used in the telephone number field of IP Office applications such as SoftConsole, PhoneManager and Manager.

 

• Example 1: SoftConsole access to the mailbox Main
  From their eConsole the user wants single click access to check for messages in the hunt group mail box Main (extension ID 200).

1. Start the SoftConsole.

2. Right-click on one of the BLF panel tabs.

3. Select New and then BLF Group Member.

4.  Enter a Name, for example Messages.

5. Enter a Number, in this case enter VM:?Main or VM:?200.

6. Click on OK.

7. The operator can now check for messages in that groups mailbox with a single click.

 

• Example 2: Accessing a Module from Phone Manager
  The user want to access a particular Voicemail Pro module, for this example one called TimeCheck.

1. Start Phone Manager.

2. Click on the Speed Dials tab.

3. Right-click and select New.

4. Enter a Name, for example Time Check.

5. Enter a Number, in this case enter VM:TimeCheck.

6. Click on OK.

 

• Example 3: Incoming Call Routing
  The VM notation can be used in the Destination field of a Manager Incoming Call Route. This will allow you to route calls that match the Incoming Call Route's criteria to a particular mailbox or Voicemail Pro module.

 

VM: versus Short Codes?

The VM: method is easier to deploy. In fact for SoftConsole and Phone Manager it can be used without having to access and alter the Manager configuration. However VM: obviously cannot be dialed from a physical phone.

Short codes have the advantage that they can be dialed at any extension once setup through Manager.