Start Points Voicemail Pro
Voicemail Pro consists of a number of start points. When the Voicemail Server receives a call, it looks for a matching start point and if it finds one it then provides a series of actions linked to that start point. If no match is found then it provides standard voicemail functions to the call.
The left-hand panel contains an expandable and collapsible list of start points. These can be start points for individual users, hunt groups, short codes and defaults start points.
Specific Start Points: This folder contains the start points for users, groups and short codes.
This folder contains start points setup for individual users.
This is a user who has one or more start points configured. It can be expanded to show the different start points.
Collect: Used when the user rings voicemail.
Leave: Used for calls to the user that are redirected to voicemail
Callback: Used when voicemail rings a user to inform them of messages in the user's mailbox, see Callback (Outcalling).
This folder contains start points setup for hunt groups.
This is a group that has one or more start points configured. It can be expanded to show the different start points.
Collect: Used when someone accesses the group's mailbox.
Leave: Used when calls to the hunt group are redirected to voicemail.
Queued & Still Queued: Used when calls to the group are queued. See Voicemail Pro Queuing.
Short Codes: This folder contains any start points setup for particular short codes.
An individual short code on the IP Office. Note that this requires a matching special Short Code to be setup in Manager, see Short Code Start Points.
Default Start Points:
Rather than set up individual start points for every user and group, you can also program actions against the default start points. These will then be used for all calls received by the Voicemail Server that don't match a specific start point. See Default Start Points.
Modules are reusable sets of actions. They allow you to create a sequence of actions that you can then use within any other start point's call flow. Any changes to the module will affect all the start points using that module. This simplifies the programming of actions if a number of start points use the same sequence of actions. Using modules also reduces the size of the call flow. See Voicemail Pro Modules.
Adding a Start Point
Either click Users, Groups or Short Codes and then , or right-click the mouse on Users, Groups or Short Codes and select Add.
Select the name that matches the user or group on the telephone system or enter the short code (see additional short code note below).
For users and groups select the types of start points required.
Short Code Start Points
Short code start points require the Telephone Number entry of the matching short code in the Manager application to be set up in a particular way.
For example, if a Start Point for short code *88 is setup, the settings for short code *88 in the Manager application must be as follows:
Short Code: *88
Telephone Number: *88
Feature: Voicemail Node.
The above will allow internal callers to access the start point. To allow external callers access, an Incoming Call Route should be setup with the destination *88.
Editing a Start Point
In the left-hand panel, either select the start point to edit and click or right-click the start point and select Edit.
You can now change the types of start points.
Note: Deselecting an existing start point will delete all actions associated with it.
Deleting a Start Point
In the left-hand panel, either select the start point to delete and click or right-click the start point and then select Delete.
Renaming a User, Group or Short Code
In the left-hand panel, right-click the user, group or short code and select Rename.