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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Start Points Voicemail Pro

Voicemail Pro consists of a number of start points. When the Voicemail Server receives a call, it looks for a matching start point and if it finds one it then provides a series of actions linked to that start point. If no match is found then it provides standard voicemail functions to the call.

The left-hand panel contains an expandable and collapsible list of start points. These can be start points for individual users, hunt groups, short codes and defaults start points.

    Specific Start Points: This folder contains the start points for users, groups and short codes.

    This folder contains start points setup for individual users.

    This is a user who has one or more start points configured. It can be expanded to show the different start points.

    Collect: Used when the user rings voicemail.

    Leave: Used for calls to the user that are redirected to voicemail

    Callback: Used when voicemail rings a user to inform them of messages in the user's mailbox, see Callback (Outcalling).

    This folder contains start points setup for hunt groups.

    This is a group that has one or more start points configured. It can be expanded to show the different start points.

    Collect: Used when someone accesses the group's mailbox.

    Leave: Used when calls to the hunt group are redirected to voicemail.

    Queued & Still Queued: Used when calls to the group are queued. See Voicemail Pro Queuing.

    Short Codes: This folder contains any start points setup for particular short codes.

    An individual short code on the IP Office. Note that this requires a matching special Short Code to be setup in Manager, see Short Code Start Points.

    Default Start Points:
    Rather than set up individual start points for every user and group, you can also program actions against the default start points. These will then be used for all calls received by the Voicemail Server that don't match a specific start point. See Default Start Points.

    Modules are reusable sets of actions. They allow you to create a sequence of actions that you can then use within any other start point's call flow. Any changes to the module will affect all the start points using that module. This simplifies the programming of actions if a number of start points use the same sequence of actions. Using modules also reduces the size of the call flow. See Voicemail Pro Modules.


Adding a Start Point

    Either click Users, Groups or Short Codes and then , or right-click the mouse on Users, Groups or Short Codes and select Add.

    Select the name that matches the user or group on the telephone system or enter the short code (see additional short code note below).

    For users and groups select the types of start points required.


Short Code Start Points

Short code start points require the Telephone Number entry of the matching short code in the Manager application to be set up in a particular way.

For example, if a Start Point for short code *88 is setup, the settings for short code *88 in the Manager application must be as follows:

    Short Code: *88

    Telephone Number: *88

    Feature: Voicemail Node.


The above will allow internal callers to access the start point. To allow external callers access, an Incoming Call Route should be setup with the destination *88.


Editing a Start Point

    In the left-hand panel, either select the start point to edit and click or right-click the start point and select Edit.

    You can now change the types of start points.

    Note: Deselecting an existing start point will delete all actions associated with it.

Deleting a Start Point

    In the left-hand panel, either select the start point to delete and click or right-click the start point and then select Delete.


Renaming a User, Group or Short Code

    In the left-hand panel, right-click the user, group or short code and select Rename.






































Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


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