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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Switching Voicemail Pro to MAPI

By default the Voicemail Pro installation process assumes that SMTP will be used and requests SMTP email account settings during installation setup. IMS uses MAPI and so the Voicemail pro must be switched to MAPI operation using the IMS account previously created.

  1. Start the Voicemail Pro Client.

  2. Click Preferences and select General.

  3. Select the MAPI tab.
    Switching Voicemail Pro to MAPI

  4. Under Use Email Protocol select MAPI.

  5. In Mapi Profile and Mapi Password, enter the IMS user account details.

  6. Click OK.

  7. Click Save and Make Live.

Associating Voice Mailboxes to Email Addresses


With IMS installed, user voicemail mailboxes can now be associated with email mailboxes on the Exchange Server. This is done using the IMS Administration tool.


  1. Select Start | Programs | IP Office | IMS Administration Tool.

  2. On the menu bar, select Server and Add and enter the IMS Server name or browse for the server.

  3. Once the server is added, the name will appear in the left hand Window with a [+] plus icon. Expand the [+] icon to show configurable options.

  4. Highlight Integrated Messaging Associations. After a few moments the voice mailboxes will appear in the right-hand window.

  5. Select a voice mailbox to configure and double-click it to see it properties.

  6. In the Associated Email Address field, select Change and select the relevant email address of the associated user.

  7. If the mail settings need to be different from the default settings, select the User Properties tab and configure as applicable and select OK.

  8. Once complete, synchronize the Mailboxes by selecting on the Synchronize Mailboxes Icon, or Selecting Mailboxes and Synchronize on the menu bar.

  9. Close the IMS Administration tool.

  10. Make a call to one of the users just associated and leave a message in their voicemail mailbox. A short while after hanging up a message should appear in their user’s mailbox.






































Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


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