The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Mailbox User Controls Overview
Telephony Operation Mode
All users should be made aware that messages are automatically deleted from the server after being played unless they set the message as saved (see Automatic Message Deletion).
All users can use the following default short codes:
Access their mailbox from their own extension: *17
Turn voicemail on: *18
Turn voicemail off: *19
Turn voicemail ringback on: *48
Turn voicemail ringback off: *49
Once a user has entered their mailbox, the Voicemail Pro Server supports two sets of mailbox controls.
IP Office
This is the default mode used and matches the features of Voicemail Lite.
Intuity
This is IP Office Intuity emulation mode. Intuity is a mailbox interface used on a range of Avaya voicemail systems. In Intuity emulation mode, the Voicemail Pro support a range of Intuity features but not all Intuity features. For full details of those Intuity features supported by Voicemail Pro, refer to the "IP Office Intuity Mailbox Users Guide".
The prompts provided to a mailbox user are determined by the user's Locale setting as set through the Manager application. Note that on some phones the user can change their language setting themselves (refer to the appropriate User Guide). For languages supported see Language Support.
To select the mailbox operation mode:
Note: If the Regional Setting of the server onto which Voicemail Pro is installed is "English (United States)", then Voicemail Pro defaults to Intuity mailbox operation.
Start Voicemail Pro and select the current voicemail configuration file.
Select Administration and then Preferences.
Select Default Telephony Operation and set this to either IP Office or Intuity as required.
Select OK.
From the File menu use Save & Make Live to save the configuration change.
