voip telephone system

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Installing Generic Text to Speech

1. Install and test Voicemail Pro as normal.

2. Using IP Office Manager or the IP Office Wizard, add the VM Pro TTS (Generic) license into the IP Office configuration. Send the new configuration to the IP Office system.

3. Reload the IP Office configuration into IP Office Manager and check that the status of the license has changed to Valid.

4. The Voicemail Pro installation includes the default Microsoft TTS engines (Microsoft Sam, Mike, Mary and Simplified Chinese) as standard. If another third-party SAPI 5 compatible TTS engine is going to be used, install that software.

5. Open the Control Panel and click on Speech.

6. Select the Text to Speech tab.

7. The installed TTS engines should be listed. Adjust and test the setting to obtain the speech required.

Installing Avaya Text to Speech

The Avaya TTS engine for Voicemail Pro is supplied on a set of 5 CD's. Each CD contains a different set of languages. However in each case CD 1 is required to start the TTS engine installation process.

1. Install and test Voicemail Pro as normal.

2. Using IP Office Manager or the IP Office Wizard, add the VM Pro TTS (ScanSoft) license into the IP Office configuration. Send the new configuration to the IP Office system.

3. Reload the IP Office configuration into IP Office Manager and check that the status of the license has changed to Valid.

4. Insert the first Avaya TTS CD. The installation wizard should auto-start.

5. Follow the installation wizard prompts and install the languages required. Depending on the languages selected, instructions to insert the other CD's in the set may occur.

6. Open the Control Panel and click on Speech.

7. Select the Text to Speech tab.

8. The installed TTS engines should be listed. Adjust and test the setting to obtain the speech required.

Configuring Windows TTS Speech

1. Start the Windows Control Panel.

2. Select Speech.

3. Select the Text to Speech tab.

4. The Voice Selection box shows which TTS engine is currently being used by Windows. This is the same TTS engine that will be used by the Voicemail Pro server.  

.