voip telephone system

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Text to Speech

The Voicemail Pro server is able to use the Text to Speech (TTS) to:

• Speak text within call flows using the Speak Text action. The text can include variables passed from other actions including database actions.

• Support Email Text to Speech. This requires MAPI based Voicemail Email to have been setup and tested.    

 

Voicemail Pro TTS requires the server PC to have a Microsoft SAPI 5 compatible TTS engine installed and entry of a license. Two IP Office licenses exist to enable Voicemail Pro support for TTS operation.

• VM Pro Generic TTS
  This licence enables the Voicemail Pro server to use either Microsoft's own SAPI5 TTS engines or third-party SAPI 5 compatible TTS engines. The Microsoft TTS engines (Microsoft Sam, Mike, Mary and Simplified Chinese) are installed by default as part of the Voicemail Pro installation. One license per simultaneous instance of TTS usage.

• VM Pro ScanSoft TTS
  This licence enables the Voicemail Pro server to use Avaya supplied TTS engines. These engines provide better voice quality than the Microsoft TTS engines and support a range of languages. They are supplied on a set of 5 CD's separate from the Voicemail Pro software CD. One license per simultaneous instance of TTS usage.

  • The language supported by the Avaya TTS engines are:

Chinese Dutch English (UK) English (US) French German Italian Japanese

Korean Norwegian Brazilian Portuguese Russian Spanish Latin Spanish.

• Multiple Language TTS Support
  More than one language can be installed. A Select System Prompt Language action can then be used to switch TTS to a different language from the selected default.

• Email Reading
  When installed in parallel with voicemail email, Voicemail Pro TTS can be used to provide email reading to selected mailbox users.

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