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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Transferring Callers to Voicemail

This document shows the different methods by which callers can be transferred to voicemail. The transfer can be used to route the caller to a specific mailbox to leave or collect messages or to a particular Voicemail Pro start point.

Details cover the use of Voicemail Collect short codes and VM: paths as telephone numbers. These can then be applied to dialing, DSS keys, SoftConsole and Phone Manager buttons.

An example Voicemail Pro module is included which allows the transferred caller to select the extension to which they want to talk or leave a message.

Routing User Calls to Voicemail

If a user has voicemail switched on, calls will be automatically routed to Voicemail if either:

  1. The extension is busy and Call Waiting has not been enabled.

  2. The user has Do Not Disturb set or the extension is not answered within the No Answer Time as set in the Manager program (default 15 seconds).


The caller will hear the standard greeting message. A user can record their own standard greeting message if required.

When new messages are received, the user's telephone call display or IP Office PC application will be updated to show the number of new messages waiting.

If Voicemail Ringback is enabled, the Voicemail Server will ring the user's extension to attempt to deliver new messages after the user next uses the telephone.

All messages are stored until they have been listened to and then are automatically deleted after a set time (default 36 hours if installed in IP Office mode, 30 days if installed in Intuity mode). IP Office mode supports the ability for users to indicate a message as saved and so exempt from automatic deletion.

At any stage whilst listening to Voicemail messages the user can ask for online help by pressing 8.

A user can turn Voicemail and Voicemail Ringback on or off via Phone Manager or using the default short codes as follows:

    • *18 - To turn Voicemail on.

    • *19 - To turn Voicemail off.

    • *48 - To turn Voicemail ring back on.

    • *49 - To turn Voicemail ring back off.

Transfer Calls to Voicemail

The facility to transfer a call directly to a user's voicemail is available using the SoftConsole or Phone Manager applications. For users not using these applications a short code can be created.

For example:

  • Short Code: *201

  • Telephone Number: "#Extn201" (include quote marks)

  • Line Group ID: 0

  • Feature: VoicemailCollect


  • Note: When creating short codes for use with Voicemail, the ? indicates "collect Voicemail" and the # indicates "deposit Voicemail". The telephone number entry must also be enclosed by quote marks as shown above.









































Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


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