This document shows the different methods by which callers can be transferred to voicemail. The transfer can be used to route the caller to a specific mailbox to leave or collect messages or to a particular Voicemail Pro start point.

Details cover the use of Voicemail Collect short codes and VM: paths as telephone numbers. These can then be applied to dialing, DSS keys, SoftConsole and Phone Manager buttons.

An example Voicemail Pro module is included which allows the transferred caller to select the extension to which they want to talk or leave a message.

Routing User Calls to Voicemail

If a user has voicemail switched on, calls will be automatically routed to Voicemail if either:

1. The extension is busy and Call Waiting has not been enabled.

2. The user has Do Not Disturb set or the extension is not answered within the No Answer Time as set in the Manager program (default 15 seconds).

 

The caller will hear the standard greeting message. A user can record their own standard greeting message if required.

When new messages are received, the user's telephone call display or IP Office PC application will be updated to show the number of new messages waiting.

If Voicemail Ringback is enabled, the Voicemail Server will ring the user's extension to attempt to deliver new messages after the user next uses the telephone.

All messages are stored until they have been listened to and then are automatically deleted after a set time (default 36 hours if installed in IP Office mode, 30 days if installed in Intuity mode). IP Office mode supports the ability for users to indicate a message as saved and so exempt from automatic deletion.

At any stage whilst listening to Voicemail messages the user can ask for online help by pressing 8.

A user can turn Voicemail and Voicemail Ringback on or off via Phone Manager or using the default short codes as follows:

• *18 - To turn Voicemail on.

• *19 - To turn Voicemail off.

• *48 - To turn Voicemail ring back on.

• *49 - To turn Voicemail ring back off.

Transfer Calls to Voicemail

The facility to transfer a call directly to a user's voicemail is available using the SoftConsole or Phone Manager applications. For users not using these applications a short code can be created.

For example:

• Short Code: *201

• Telephone Number: "#Extn201" (include quote marks)

• Line Group ID: 0

• Feature: VoicemailCollect

 

• Note: When creating short codes for use with Voicemail, the ? indicates "collect Voicemail" and the # indicates "deposit Voicemail". The telephone number entry must also be enclosed by quote marks as shown above.