If a user regularly accesses their voicemail messages from another extension, this extension number can be set up as a "trusted location". (Not supported by Voicemail Pro using Intuity Mailbox mode)
If users wish to access their Voicemail messages when away from the office an Incoming Call Route can be used for this facility. The Incoming Call Route must be set up with the destination as Voicemail.
Direct Access from a Trusted External Location
If a user regularly accesses their mailbox from the same external location, that number can be set up as a "trusted location" (Not supported by Voicemail Pro using Intuity Mailbox mode). In the Source Numbers tab of the User form in the Manager program add an entry V followed by the telephone number, e.g. V01923 383838.
When the user dials the number set up as the Incoming Call Route to Voicemail from the "trusted location", they will not be prompted for their mailbox number or Voicemail Code. See User Source Number Configuration.
- Note: This requires that the incoming call provides a matching CLI.