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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Voicemail Pro TTY Prompts

TTY is a method of sending and receiving text messages within the speech path of telephone calls. The text is entered and displayed through a TTY device connected in parallel with the user's normal phone. Due to its widespread usage and support it has become the standard used by devices for the hearing impaired.

Voicemail Pro 1.4 supports the addition of TTY prompts for Intuity mode mailbox access, that is leaving and collecting messages from a mailbox. Caller's with a TTY device can see the TTY prompts and leave TTY format messages. The mailbox user, also with a TTY device, can collect and display those messages by following TTY prompts.

TTY prompts for Intuity mode mailbox access

 

The TTY device and associated analog phone (linked either by a pass-through port on the TTY device or a telephone splitter) are connected to an analog extension port (POT) on the IP Office system. During calls the TTY can be used to display and send TTY. The analog phone can be used to send dialing digits and provide a speech path during calls.

 

Installing Voicemail Pro TTY Prompts

The required TTY prompts are now selectable from the list of Speech Supported language options during the installation of Voicemail Pro.

User Configuration

Changing the User Locale

This is the simplest method as it requires no customization of the user's mailbox operation.

  1. In IP Office Manager, click on  to receive the system's current configuration.

  2. Click on  User to display the list of users.

  3. Double-click on the user for whom you are setting up TTY mailbox operation.

  4. On the User tab, enter TTY in the Locale field.

  5. Click on OK.

  6. Click on  to send the configuration back to the system. If user locale was the only change made, then select a Merge Config.

 

The locale setting tty is not actually recognized by Manager. Therefore all aspects of the user's telephony operation on the IP Office will default to the system's locale setting (System | System | Locale). However, the user locale setting is transferred to the Voicemail Pro server during mailbox access and so will alter the prompts provided.

 

Mailbox Access

In order to access their mailbox, the user should dial *17 and then take the analogue telephone handset off hook. Once connected, they will see TTY prompts on the TTY display.

TTY requests such as "Press 1 for …" should be handled by dialing from the keypad of the telephone.  TTY messages followed by GA (go ahead) require text typed from the TTY device.

For further information, refer to the document "User Guide for Audix TTY Interface" (555-300-710).

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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