The process below assumes that the Voicemail Pro is being installed onto the same PC as hosted Voicemail Lite.

1. Remove Voicemail Lite
   This stage will remove Voicemail Lite. It will not remove the existing mailbox messages and greetings. Those files and folders will need to be moved in a later step.

   1. Start Control Panel and select Add/Remove Programs.

   2. Select IP Office Admin Suite and click Change/Remove.

   3. Once the InstallShield Wizard has started, select Modify and click Next >.

   4. In the list of selected Features, untick Voice Mail.

      • Do not untick any other features as this will also remove those features.

   5. When the update has completed, close the Add/Remove Programs window and the Control Panel.

   6. Check that any shortcuts to VMLite.exe have been removed from Start | Programs | Startup.

2. Install Voicemail Pro
   Using the processes outline in this documentation, install Voicemail Pro.

3. Move the Voicemail Lite Folders
   This stage copies the existing Voicemail Lite messages and greetings over the newly installed Voicemail Pro set. This must be done before users start to actively use the Voicemail Pro.

   1. Using Windows Explorer or My Computer, locate the folder C:\Program Files\Avaya\IP Office\Voicemail Server.

   2. Highlight all the sub-folders and files within that folder. Right-click and select Copy.

   3. Locate the folder C:\Program Files\Avaya\IP Office\Voicemail Pro\VM.

   4. Right-click and select Paste.

   5. A Confirm Folder Replace message will appear. Click Yes to All.

4. Select the Mailbox Mode
   Voicemail Lite runs in IP Office mailbox mode. By default Voicemail Pro installs in Intuity mailbox mode. If required by the users, Voicemail Pro can be set back to IP Office mailbox mode.

   1. Start the Voicemail Pro Client.

   2. Click the preferences icon and select General.

   3. On the General tab, change the Default Telephony Interface from Intuity to IP Office.

   4. Click OK.

   5. Click  Save & Make Live.