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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Upgrading Existing Voicemail Pro System

It is vitally important that the settings of an existing Voicemail Pro are exported before any upgrade. Whilst folders containing prompts and messages are not affected by the upgrade process, the editable version of the customers call flow is lost.

 

1. Backing Up the Existing Voicemail Pro Database & Registry

Before removing Voicemail Pro, you should create a backup copy of the call flow database. This will contain any customizations made to the default call flow. You should also backup the registry settings specific to Voicemail Pro.

  1. Start the Voicemail Pro GUI.

  2. From the File menu, select the option Import or Export.

  3. Select the option Export call flows and click Next.

  4. Enter a file path and file name ending in .mdb, for example C:\temp\backup.mdb. Click Next.

  5. Click Finish to start the export then click Close to complete the export procedures.

  6. Close the program.

  7. Insert the Voicemail Pro CD for the new Voicemail Pro and cancel the install wizard that auto runs.

  8. Right-click on the CD drive and select Open.

  9. Locate the file backupreg.bat and double-click it to run the application. This backs up any registry settings associated with Voicemail Pro.

 

2. Uninstall Voicemail Pro

  1. Open the Windows Control Panel.

  2. Select Add/Remove Programs.

  3. Select IP Office Voicemail Pro and click Add/Remove.

  4. From the options offered select Remove and click Next.

  5. Follow any prompts given during the removal process.

  6. When the process has been completed select the option Yes, I want to restart my computer now and click Finish.

 

3. Upgrade Installation

Refer to the sections appropriate to the type of Voicemail Pro installation being attempted.

 

4. Restoring the Voicemail Pro Database & Registry

  1. Right-click on the CD drive containing the Voicemail Pro CD and select Open (reinsert the CD if necessary and cancel the install wizard).

  2. Locate the file restorereg.bat and double-click it to run the application. This restores the registry settings previously associated with Voicemail Pro.

  3. Start the Voicemail Pro GUI.

  4. From the File menu select the option Import or Export.

  5. Select the option Import Call Flows and click Next.

  6. Use the Browse button to locate the backup file then click Next.

  7. Click Finish to start the import then click Close to complete the import procedure.

 

 

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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