It is vitally important that the settings of an existing Voicemail Pro are exported before any upgrade. Whilst folders containing prompts and messages are not affected by the upgrade process, the editable version of the customers call flow is lost.

 

1. Backing Up the Existing Voicemail Pro Database & Registry

Before removing Voicemail Pro, you should create a backup copy of the call flow database. This will contain any customizations made to the default call flow. You should also backup the registry settings specific to Voicemail Pro.

1. Start the Voicemail Pro GUI.

2. From the File menu, select the option Import or Export.

3. Select the option Export call flows and click Next.

4. Enter a file path and file name ending in .mdb, for example C:\temp\backup.mdb. Click Next.

5. Click Finish to start the export then click Close to complete the export procedures.

6. Close the program.

7. Insert the Voicemail Pro CD for the new Voicemail Pro and cancel the install wizard that auto runs.

8. Right-click on the CD drive and select Open.

9. Locate the file backupreg.bat and double-click it to run the application. This backs up any registry settings associated with Voicemail Pro.

 

2. Uninstall Voicemail Pro

1. Open the Windows Control Panel.

2. Select Add/Remove Programs.

3. Select IP Office Voicemail Pro and click Add/Remove.

4. From the options offered select Remove and click Next.

5. Follow any prompts given during the removal process.

6. When the process has been completed select the option Yes, I want to restart my computer now and click Finish.

 

3. Upgrade Installation

Refer to the sections appropriate to the type of Voicemail Pro installation being attempted.

 

4. Restoring the Voicemail Pro Database & Registry

1. Right-click on the CD drive containing the Voicemail Pro CD and select Open (reinsert the CD if necessary and cancel the install wizard).

2. Locate the file restorereg.bat and double-click it to run the application. This restores the registry settings previously associated with Voicemail Pro.

3. Start the Voicemail Pro GUI.

4. From the File menu select the option Import or Export.

5. Select the option Import Call Flows and click Next.

6. Use the Browse button to locate the backup file then click Next.

7. Click Finish to start the import then click Close to complete the import procedure.