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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



User Configuration

Within IP Office Manager, the following options are configurable via the Voicemail tab for each User. For details of the Voice Recording tab refer to  Recording Calls.

the following options are configurable via the Voicemail tab for each

  • Voicemail Code: Default = Blank
    A code (1-15 digits) used by the voicemail server to validate access to this user's voicemail box. This is required when users retrieve voicemail messages remotely, ie. from another user's extension or from an external telephone, e.g. a mobile. If remote access is attempted and a Voicemail Code has not been configured, the message "Remote access is not configured on this mailbox" will be played.

    • Confirm Voicemail Code:
      The Voicemail Code must be retyped to ensure it has been correctly entered.

  • Voicemail Email: Default = Blank
    An email address can be used for sending email alerts about new messages. See Voicemail Email. Also used for email reading.  

  • Voicemail Reception: Default = Blank
    The number to which callers leaving messages in the mailbox can be transferred. See Voicemail Reception/Operator.

  • Voicemail On: Default = On
    When on, the mailbox is used to answer the user's unanswered or busy calls.

  • Voicemail Help: Default = Off
    Controls whether, for IP Office mailbox mode, users retrieving messages are given an additional prompt "For help at any time press 8". This option does not affect Intuity emulation mailbox mode (Voicemail Pro) where the prompt "For help at any time press *H" is played.

  • Voicemail Ringback: Default = Off
    If enabled and a new message has been received, the voicemail server will call the user's extension whenever it returns from off-hook to on-hook. The voicemail server will not ring the extension more than once every 30 seconds.

  • Voicemail Email Mode: Default = Off
    Controls the method of operation of Voicemail Email above.

    • Off: Voicemail email mode not used.

    • Copy: A copy of the message is sent to the email account.

    • Forward: Messages are sent to the email account and deleted from the Voicemail server.

    • Alert: Notification that a new message has been received is sent to the email account.

  • Voicemail Email Reading: Sets whether the Voicemail Email address can be used for email reading. See Email Reading






Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


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