This tab in the User form gives a list of Source Numbers. Several of these numbers can relate to voicemail operation.

• Telephone Number: Default = V plus own extension number
  Right-click within the Telephone Number box and select Add.

  • V<Callers CLI> = Voicemail Trusted Source access
    Allows access to the user's mailbox from a specified CLI number, e.g. V201 or V7325551237 without entering the mailbox access code. The default is the user's own extension number but additional numbers may be added. Note: Only supported by Voicemail Lite and Voicemail Pro using IP Office Mailbox mode.

  • H<Group Name> = Hunt Group Voicemail Indication
    Allows the user to receive message waiting indication of new group messages. Enter H followed by the group name, e.g. HMain. See Hunt Group Message Waiting Indication.

  • P<Telephone Number> = Voicemail Ringback Number
    For user's with voicemail ringback enabled, this entry sets the ringback destination to a number other than the user's own extension. The voicemail server will ring that number when the user has a new voicemail message. Enter P followed by the telephone number including any necessary external dialing prefix, e.g. P917325559876. This facility is only available when using Voicemail Pro through which either a default Callback start point or a user specific Callback start point has been setup. See Callback (Outcalling)

Voicemail Reception/Operator

After a caller has been routed to a mailbox to leave a message, the mailbox user may wish them to have the option of transferring to another number. For example, to transfer to a receptionist, secretary or an external number such as the user's mobile.

To do this using Manager, the required  number required should be entered Voicemail Reception box in the user's Voicemail tab. The user should record a new greeting message informing callers that if they can press 0 to transfer to that number.

When a Leave Mail action is used in a custom call flow to access the mailbox, operation differs.  

• For IP Office mode, the call follows the Leave Mail action's Failure or Success results depending on whether the caller presses 0 before or after the record tone.

• For Intuity mode, pressing 0 always follows the mailbox user's Voicemail Reception setting.