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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

User Source Number Configuration

This tab in the User form gives a list of Source Numbers. Several of these numbers can relate to voicemail operation.

User Source Numbers Voice Mail Pro

  • Telephone Number: Default = V plus own extension number
    Right-click within the Telephone Number box and select Add.

    • V<Callers CLI> = Voicemail Trusted Source access
      Allows access to the user's mailbox from a specified CLI number, e.g. V201 or V7325551237 without entering the mailbox access code. The default is the user's own extension number but additional numbers may be added. Note
      : Only supported by Voicemail Lite and Voicemail Pro using IP Office Mailbox mode.

    • H<Group Name> = Hunt Group Voicemail Indication
      Allows the user to receive message waiting indication of new group messages. Enter H followed by the group name, e.g. HMain. See Hunt Group Message Waiting Indication.

    • P<Telephone Number> = Voicemail Ringback Number
      For user's with voicemail ringback enabled, this entry sets the ringback destination to a number other than the user's own extension. The voicemail server will ring that number when the user has a new voicemail message. Enter P followed by the telephone number including any necessary external dialing prefix, e.g. P917325559876. This facility is only available when using Voicemail Pro through which either a default Callback start point or a user specific Callback start point has been setup. See Callback (Outcalling)

Voicemail Reception/Operator

After a caller has been routed to a mailbox to leave a message, the mailbox user may wish them to have the option of transferring to another number. For example, to transfer to a receptionist, secretary or an external number such as the user's mobile.

To do this using Manager, the required  number required should be entered Voicemail Reception box in the user's Voicemail tab. The user should record a new greeting message informing callers that if they can press 0 to transfer to that number.

When a Leave Mail action is used in a custom call flow to access the mailbox, operation differs.  

  • For IP Office mode, the call follows the Leave Mail action's Failure or Success results depending on whether the caller presses 0 before or after the record tone.

  • For Intuity mode, pressing 0 always follows the mailbox user's Voicemail Reception setting.

 

 

 

 

 

 

 

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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