IP Office Platform
  Carroll Communications Home
  IP Office 406 r2
  IP Office 412
  IP Office Telephones
  Voice Mail Pro
  Phone Manager Pro
  IP Office Manager
  IP Office Soft Console
  Conferencing Center
  Compact Business Center
  Short Codes
  Data Networking
  IP Office Expansion Modules
  IP Office Licenses
  Locale Settings and Tones
  Centrales Telefonicas
  Voice over IP Phone Systems
  IP Office 403

business phone system

NJ Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

about us | phone equipment | t1 lines nj | partner phone systems | site map | contact us

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



User Defined Variables

Pressing F8 or clicking on the icon display the User Defined Variables menu.

You can create user variables, the value of which can be set using a Set User Variable action within a call flow.

The options presented to a caller can also be branched using a Test User Variable action to check the current value of the variable



  • Using the User Defined Variables menu, create a variable called reception.

  • Create a short code start point that connects to a Set User Variable action that sets the variable reception to open. Create another short code start point to set reception to closed. Create the matching short codes on the telephone system.

  • For calls using another start point, you can now use the Test User Variable action to test whether the value of reception is open. The action has true and false results which you can link to the appropriate following actions, for example transferring calls to the reception desk or to a mailbox.

System Variables

A number of system variables exist which can be used to perform tasks. For example, $NAM can be used to speak the user's name within an actions entry prompt. System variables can also be checked by Compare element in a condition and thus branch the call flow according to the variables value.

  • $CLI
    Holds the CLI of the caller if available.

  • $CP
    The 16 variables $CP0 to $CP15 are used to store values (call parameters) for the duration of a call. Values can be written into these variable the Generic action command CP
    x:<value> where x is 0 to 15 and <value> is the value to be stored.

  • $DBD
    A set of 6 system variables $DBD[0] to $DBD[5]. These represent the fields of the currently selected database record in a call flow where database actions are being used.

  • $ETA
    Holds the expected time to answer in minutes for a queued caller. Can be used to speak the value as a prompt or to test the value in a condition. Only available when using Queued and Still Queued start points. See $POS below.

  • $KEY
    Holds the last DTMF key series entered.
    See Example Call Flow: SelfSelect Module.

  • $LOC
    Holds the current locale setting of the IP Office system or the user if different. See Switching Custom Prompts - Using $LOC.

  • $NAM
    Holds the name of the mailbox user (blank for short codes).

  • $RES
    Holds the value of the result of the previous action. For example when a call flow has been branched by an action that has True and False results, on one branch the value of $RES is "True", on the other "False".  

  • $POS
    Holds the position of a queued caller. Can be used to speak the position as a prompt or test the value in a condition. Only available when using Queued and Still Queued start points.
    See Example Call flow Using $POS.

  • $SAV
    Holds the last saved result. This can be entered using the following entry in a Generic action, Save:<value>, for example Save:$KEY or Save:1234.

  • $UUI
    Available when a recording is triggered by auto-recording. Hold the user name, hunt group name or account code that triggered the auto-recording process. See
    Customizing Auto Recording.

  • $VAR
    A general variable which can hold amongst other things DTMF key sequences.


Using Variables

  • Speaking Variables to Callers
    System variables can be entered in the place of wav file name in the Wav Editor. The value of the system variable will then be spoken. This applies to $NAM, $POS and $ETA in queuing call flows and to any variable that contains numeric values. Numbers are spoken as a series of single digits, for example 123 is spoken as "one two three". To speak 123 as "one hundred and twenty-three" requires TTS to be installed and a Speak Text action used.



Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


about | avaya voice mail | avaya one x quick edition | jersey shore phone systems | vm pro | contact us
PO BOX 186 Spring Lake, New Jersey 07762
1-800-429-0077 ::: 732-280-3200
Copyright 2006 CarrollCommunications.com All Rights Reserved.