The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
VB Script Action
This action allows an administrator to construct call flow logic via VB-Scripting. A number of predefined methods and system variables are available. Any scripting added can be verified by pressing the Syntax Check button.
This action has two results (Success or Failure) for which connections to following actions can be made. The results are based on the Scripting entered in the Specific tab.
Specific Tab:
Enter VBScript
In the Script area enter the VB-Script as required. Details of the System variables and COM methods that are supported are accessible by right clicking in the VB Script area.
Properties
Voicemail contains various state variables that are associated with a specific interaction with voicemail. These include the caller id, name of the mailbox, etc. The following system variables map to properties associated with the object:
$CLI – CallingParty Property (read-only).
$LOC – Locale Property (read-write).
$NAM – Name Property (read-only).
$RES – Result Property (read-write).
$SAV – SavedResult Property (read-write).
$VAR – Variable Property (read-write).
Properties specific to queuing call flows (for example main.Queued and main.StillQueued)
$QPOS – PositionInQueue Property (read-only).
$QTIM – EstimatedAnswer Property (read-only).
The following properties are related to the messages within the mailboxs.
NewMsgs Property – Returns the count of new messages within the session’s mailbox.
OldMsgs Property – Returns the count of old messages within the session’s mailbox.
SavedMsgs Property – Returns the count of saved messages within the session’s mailbox.
LastAccessedMsg Property – Returns the name of the last recorded or accessed message.
Note: VB Scripting will only support variant types.
Internal Variables
Some of the variables that exist within Voicemail Pro can be split into smaller sections using a delimiter.
Example: A CLI contains the number 01707364143. If the call flow references the variable as CLI@0,4 then the value 01707 will be returned i.e. the first five numbers.
This action allows an administrator to construct call flow logic via VB-Scripting. A number of predefined methods and system variables are available. Any scripting added can be verified by pressing the Syntax Check button.