The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Actions Voicemail Pro
Once a start point has been created, you can add actions to it and create connections between the actions. The sequence of actions associated with a start point is shown in the right-hand panel when you click the start point.
Results & Connections:
Each action can have a number of results (true, false, no answer, busy). The types of results depend of the type of action, most actions having just a 'Next' result. Each result can be used as a connection point to another action, see Connections.
Modules:
A set of actions and connections can be combined and reused as a module, see Voicemail Pro Modules.
Available Actions:
For a list of actions and their function see Voicemail Pro Actions.
Adding an Action
Select the start point to which you want to add an action and then click the right-hand panel.
Either:
From the menu bar select Action, then the action type required and then the action required.
From the toolbar, click the icon for the action type required and then on the action required.
The cursor changes to show that you have selected an action to add.
Click the point in the right-hand panel where you want the action added.
You can now edit the action and add connections to the action.
Editing an Action
Double-click the action in the right-hand panel or right-click it and select Properties.
The action's properties appear as a number of tabs. See Standard Action Tabs.
Deleting an Action
Click the action to delete.
Either select Edit and then Delete or right-click and then select Delete.
