Most actions only have a Next result, i.e. a single connection to the next action.
Other actions may have two results, for example True or False. Each of these results represents a connection point for different following actions.
Some actions may have multiple results. For example the Assisted Transfer action has results for Next, No Answer and Busy. Each of these results represents a connection point for different following actions.
If a result occurs, for which no connection to a following action has been set, either the call is disconnected or, if it came from a hunt group queue, it is transferred back to the queue.
Within modules, all connections should end in another action or in a Module Return action.
icon. Click and drag the cursor from action's result that triggers the connection to the action that should follow the connection.
