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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Voicemail Pro Language Switching

Voicemail Pro supports a wide range of languages.

  • ? What languages are supported. 
    See Language Support.

  • ? Which language is played to callers.
    For external callers the Voicemail Pro will play try to match the
    Locale setting of the IP Office system. For internal callers, if they have a different user locale in their user setting, Voicemail Pro will try to match that language.

    • If using centralized Voicemail Pro, the default locale is that of the central IP Office. If users on the remote IP Office want different language prompts, their user locale must be individually changed.

  • ? What if prompts for the language required aren't installed.
    The Voicemail Pro has a set of rules which is follows in order to find the best alternate language. A table showing these rules has been included, see Automatic Fallback Language Selection.

    • Example: For user with their Locale set to French Canadian, if prompts for that language were not available, the Voicemail Pro would look for French prompts instead, then English US and finally English UK.

  • ? Can the language played to a caller be changed during a call.
    Yes, this can be done using a
    Select System Prompt action. See Using the Select System Prompt.

  • ? I've used Select System Prompt, it changes the default language prompts but not my custom prompts.
    You need to use the $LOC variable in the path to your custom prompt files, see the example in Switching Custom Prompts - Using $LOC.

Automatic Fallback Language Selection

The following table shows various Locales that might be set in an IP Office configuration. It then shows the first choice language prompts that voicemail will try to use, then the second choice and so on.

  • Example
    For users with their Locale set to French Canadian, if prompts for that language were not available, the Voicemail Pro would look for French prompts instead, then English US and finally English UK.

  • The ( ) brackets indicate the Locale setting in the IP Office configuration. The following abbreviations are the language prompt folders used by Voicemail Pro in order of preference.

  • Danish (dan): da, en.

  • Dutch (nlb, nld): nl, en.

  • English UK (eng, ena, enz): en.

  • English US (enu, enc): enu, en.

  • Finnish (fin): fi, en.

  • French (fra): fr, frc, en.

  • German (deu): de, en.

  • Greek (ell): el, en.

  • Hungarian (hun): hu, en.

  • Italian (ita): it, en.

  • Japanese (jpn): jp, en.

  • Korean (kor): ko, en.

  • Norwegian (nor): no, en.

  • Polish (plk): pl, en.

  • Portuguese (ptg): pt, ptb, en.

  • Brazilian Portuguese (ptb): ptb, pt, en.

  • Spanish (esp): es, eso, en.

  • Latin Spanish (esm): eso, es, enu, en.

  • Swedish (sve): sv, en.

  • French Canadian (frc): frc, fr, enu, en.



Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


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