Voicemail Pro Language Switching
Voicemail Pro supports a wide range of languages.
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? What languages are supported.
See Language Support.
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? Which language is played to callers.
For external callers the Voicemail Pro will play try to match the Locale setting of the IP Office system. For internal callers, if they have a different user locale in their user setting, Voicemail Pro will try to match that language.
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If using centralized Voicemail Pro, the default locale is that of the central IP Office. If users on the remote IP Office want different language prompts, their user locale must be individually changed.
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? What if prompts for the language required aren't installed.
The Voicemail Pro has a set of rules which is follows in order to find the best alternate language. A table showing these rules has been included, see Automatic Fallback Language Selection.
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Example: For user with their Locale set to French Canadian, if prompts for that language were not available, the Voicemail Pro would look for French prompts instead, then English US and finally English UK.
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? Can the language played to a caller be changed during a call.
Yes, this can be done using a Select System Prompt action. See Using the Select System Prompt.
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? I've used Select System Prompt, it changes the default language prompts but not my custom prompts.
You need to use the $LOC variable in the path to your custom prompt files, see the example in Switching Custom Prompts - Using $LOC.
Automatic Fallback Language Selection
The following table shows various Locales that might be set in an IP Office configuration. It then shows the first choice language prompts that voicemail will try to use, then the second choice and so on.
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Example
For users with their Locale set to French Canadian, if prompts for that language were not available, the Voicemail Pro would look for French prompts instead, then English US and finally English UK.
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The ( ) brackets indicate the Locale setting in the IP Office configuration. The following abbreviations are the language prompt folders used by Voicemail Pro in order of preference.
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Danish (dan): da, en.
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Dutch (nlb, nld): nl, en.
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English UK (eng, ena, enz): en.
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English US (enu, enc): enu, en.
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Finnish (fin): fi, en.
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French (fra): fr, frc, en.
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German (deu): de, en.
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Greek (ell): el, en.
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Hungarian (hun): hu, en.
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Italian (ita): it, en.
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Japanese (jpn): jp, en.
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Korean (kor): ko, en.
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Norwegian (nor): no, en.
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Polish (plk): pl, en.
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Portuguese (ptg): pt, ptb, en.
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Brazilian Portuguese (ptb): ptb, pt, en.
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Spanish (esp): es, eso, en.
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Latin Spanish (esm): eso, es, enu, en.
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Swedish (sve): sv, en.
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French Canadian (frc): frc, fr, enu, en.
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