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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Voicemail Pro Networked Messaging

Voicemail Pro Networked Messaging (VPNM) allows users to forward voicemails mailboxes on remote voicemail systems This is done by adding a VPNM component to the Voicemail Pro installation.

The messages are transferred between systems using an SMTP/MIME mail format to encode both the voice part of the message and additional message details. The

Below is a diagram of VPNM between two IP Office systems. 


Networked Messaging between two ip office systems


Below is a diagram of a sample VPNM configuration between an IP Office and Avaya Interchange.  Depending on how your IP Network is set-up, the configuration will alter slightly.


Networked Messaging between an IP Office and Avaya Interchange


Up to 2000 mailboxes are supported per VPNM server and there is no constraint on the number of VPNM servers.  However, to distinguish between dial plans you may need to allocate a dial pre-fix to each server.  There are a maximum of 99 pre-fixes available.

This section summarizes the steps required in installing VPNM between two IP Office systems and between an IP Office system and an Intuity Audix system through Avaya Interchange. 

This document should be used in conjunction with the other Avaya manuals, for example "Avaya Interchange Release 5.4, Adding a VPIM System to Your Network" (the setup for Interchange VPIM is the same as for VPNM).

Requirements for VPNM

Check the following requirements before attempting to install VPNM

  • A Voicemail Pro server with VPNM installed connected to each IP Office system. Each system will need a license for both Voicemail Pro and VPNM.

  • All systems in the VPNM network need to be tested to ensure that they can communicate across the IP network.  It is suggested that you test the following:

    • Ping the IP Addresses

    • Ping the computer names. If in a domain, ping the fully qualified domain name.

  • The VMPro Servers must have an SMTP server installed. This can be done using the SMTP component of Internet Information Service (IIS).

    • To test type "Telnet <the name of the SMTP server> 25". 

  • Server names, where entered, must be fully qualified domain names.

  • Voicemail Pro should not be installed on the same server as Exchange and/or the domain controller.




Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


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