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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Installing Voicemail Pro Software with VPNM Support

This section installs the Voicemail Pro software with its VPNM component onto the Voicemail pro server PC.

  • If you have already installed basic Voicemail Pro onto the PC, the instructions are the same,  except when prompted to Modify, Repair, or Remove, select Modify and tick the Integrated Messaging check box (do not untick any other boxes as this will remove that component).


  1. Using the IP Office Manager application or IP Office Wizard, check that the correct licenses for Voicemail Pro and IMS are installed and show a status of Valid. The licenses required are:

      • Voicemail Pro (4 ports) plus Additional Voicemail Pro (X ports) licenses up to the total number of port required or supported by the IP Office control unit.

      • Networked Messaging - Enables operation of VPNM with Voicemail Pro.

  2. Insert the Voicemail Pro CD. The installation wizard should auto-start. If it does not auto-start, browse to and run Setup.exe on the CD.

  3. Select the installation language from the drop down list. This language will be used for both the installation wizard menus and for the default language prompts installed.

  4. Click OK. The installation software begins its preparation for installation.

  5. If the following screen appears, then a Voicemail Pro is already installed. See Upgrading an Existing System.  

  6. Otherwise the InstallShield Wizard for IP Office Voicemail Pro will be started.

  7. Click Next >.

  8. Enter a user name and the company name. These settings do not affect the installed application.

  9. Select who should be able to use the Voicemail Pro client after installation on the server PC. Selecting Anyone who uses this computer (all users) is recommended.

  10. Click Next > to continue.

  11. Select Custom. The use of the other options is discussed in other sections along with any other installation and pre-installation actions appropriate to those installation types.

  12. Click Next >.

  13. The menu shown allows you to select where the software is installed. We recommend that his is left at the default setting shown unless there are specific reasons for changing the install location.

  14. Click Next >.

  15. The menu shown allows you to select which Voicemail Pro components to install. For IMS ensure the following are selected:

    1. Deselect Voicemail Pro Campaign Web Component unless it is required and the web server has already been installed (see Voicemail Pro with Web Campaigns (Typical) Software Installation).

    2. Click the + icon next to Voicemail Pro.

    3. Voicemail Pro and Voicemail Pro Server Service should be already selected.

    4. Click the + icon next to Speech Supported.

    5. Select the languages required. We recommend that either English or English US is always selected in addition to the customer's required languages.

    6. Scroll down and select VPNM.

  16. Click on Next >.

  17. Enter the User name and Password for the user account under which the Voicemail Pro service should log on and run. The Browse button can be used to browse the available PC or network accounts. This should be the IMS account created previously on the domain and Exchange server.  

  18. Click Next >. The account details entered above are verified.  

  19. Select the program folder into which icons for the Voicemail Pro components should be added.

  20. Click Next >.

  21. A summary of the components that will be installed is shown. Check that this list is as expected. Under Speech Supported check that the languages required are shown.  

  22. Click Next > to begin installation of the software.

  23. The progress of the software installation is shown until complete.

  24. Following installation, a request to restart the server PC appears. Select Yes, I want to restart my computer now and click Finish.

  25. Following the server PC's restart, the Voicemail Pro installation wizard appears to complete its installation.

  26. The following screen will appear, requesting entry of email account for outgoing SMTP emails from the Voicemail Pro server. This is part of the Voicemail Email Installation. Click Next >.

  27. This menu is used to set user names and passwords for applications that can access the Voicemail Pro server.

  28. The next screen request details of the SMTP server to which the Voicemail Pro server should send messages. Enter the name of the Voicemail Pro's local SMTP server. If in a domain this should be the fully qualified domain name.

  29. Click Finish. The installation wizard will attempt to validate the email settings.   

  30. The software installation stage is now complete.






Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking


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