The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Wave Editor
The Wave Editor is used by Voicemail Pro to select, record and play prompts. It can be used to select existing prompts or to record new prompts.
From any Entry Prompt tab you can:
Record a new prompt:
Select the media device to use, either Telephony Handset or PC Multimedia.
If Telephony Handset is selected, enter the extension of the telephone to be used.
Enter a file name for the recording.
Click the record button to record the message.
If the media type selected is Telephony Handset, the telephone extension will ring. When the handset is picked up a message will be heard saying Record at the tone.
Speak the message, click stop button when finished.
To listen to the recording press the play button. If there is no Media device attached, the recorded message will be heard from the telephone extension.
Select a prompt:
Enter the name of the prompt or use the button to browse to the required file. Useful files are:
en\MC_00 - Plays a bleep.
en\MC_01 - Plays 1 second of silence.
Entering 1234.wav will play "one two three four" (unless a file called 1234.wav has been recorded).
Using system variables:
Some system variable can be played as prompts. For example,
$NAM - Plays the user name.
$CLI - Speaks the caller's CLI.
$RES - Plays the current result if it is a .wav file.