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VoIP Solutions IP Office Telephone Systems





















 

IP Office Voice Mail Pro

Overview of Voicemail Pro

IP Office Voice Mail Pro builds on the features and facilities offered by VoiceMail Lite, can be tailored to meet the individual needs of a business and can scale up to 30 simultaneous calls if required.

IP Office Voice Mail Pro allows message handling for individuals or groups, provides information to callers, assisting the operator during periods of heavy call activity and more by including a powerful voice processing system and an easy to use graphical user interface - the ‘VoiceMail Pro Manager’. VoiceMail messages can be integrated into a user’s Email box and dealt with as any Email message. Through the use of Text To Speech facilities users can be provided with access to their Voice and Email messages through the telephone whilst in the office or remotely when away from the office.

IP Office Business Phone System

The IP Office Voice Mail Pro Manager application also allows far more to be achieved than just guiding a user to the group or extension they require. It allows IP Office Voice Mail Pro to dial back users, internally or externally, as soon as a voicemail message is left for them. It provides security, by prompting for a PIN code should a user wish to change their Forwarding or Follow Me number from an external telephone.

A single Voice Mail Pro server (PC-based) can provide voicemail services to multiple IP Office systems over the LAN, WAN or a Frame Relay network. This is referred to as ‘Centralized VoiceMail’ and can reduce costs, whilst facilitating communication between IP Office sites.

Other uses for IP Office Voice Mail Pro include whisper announce which prompts callers for information (usually their name) which is recorded and passed on to the user's extension (if free), allowing them to choose to accept the call or not. This is particularly useful on "CLI/ANI withheld" numbers - usually calls from telesales companies where somebody is trying to sell you something. VoiceMail Pro will not intrude onto busy extensions.

Phone Equipment

Assisted Transfer allows transfer of a call to a destination, but allows the call to return to IP Office Voice Mail Pro automatically for other options should the called party be engaged, or not answer within a predetermined time.

By testing conditions (such as whether out-of-hours), calls can be routed depending on system or user-definable criteria. Conditions are constructed from a set of basic elements. These elements can be combined within a single condition to create complex rules. For example, the Week Planner can be used to define the company’s standard working hours, and then combined with the calendar to define exception days such as public holidays / vacation.

IP Office Voice Mail Pro also offers the concept of modules. Modules allow you to create sequences of actions that you want to share between a number of different call routing scenarios. These modules can be used to create a library of vertical voicemail applications or just easy dissemination to other IP Office voicemail sites, thanks to its import and export functionality.

IP Office Voice Mail Pro can also trigger external actions such as activating the external relays on the IP Office. For example, remotely checking the status of the office heating and then turning it on from your Mobile/Cell Phone on your drive in to work.

IP Office Voice mail Pro provides the ability to allow a caller to select the language in which they require the system to respond in.

Finally, a Speaking Clock, that takes its time from the Voicemail server, is built into VoiceMail Pro to minimize call charges.

IP Office Voice Mail Pro

IP Office
Office Voice Mail Systems
Voice Mail Pro Product summary
IP Office Voice Mail
Detailed Functionality of Voice Mail Pro
Partner Phone System

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