Voice Mail Messaging
VoiceMail Pro adds significant value to VoiceMail Lite with increased capacity and refined services. Businesses with growing needs can scale up to 30 simultaneous calls, and every business can take advantage of the VoiceMail Pro Manager. A powerful voice processing system with an easy-to use graphical interface, VoiceMail Pro Manager offers tools that make your employees more productive, including integrated voice and e-mail messaging, and auto attendant.
At its most basic, VoiceMail Pro Manager provides auto-attendant functionality helping busy operators, and providing information to customers via recorded messages while they route to the appropriate extension. This includes a simple configuration suited to your particular company- such as "press 1 for sales, 2 for service, or 3 for the operator"-that either answers all incoming calls or serves as the primary backup for a live operator during high-volume periods. Auto Attendant gives customers a list of department or individual extensions to choose from-increasing the efficiency of your transactions with direct access, and by helping the caller "learn" the extension they need for future calls. Auto Attendant is also helpful when multiple languages are required; businesses can enable an initial selection set that lets callers choose the language they prefer for navigating subsequent options.
Having trouble with salespeople and other "blocked" calls? The Whisper Announce function asks the caller for their name, which is then forwarded to the destination user who can decide whether to accept the call or not. To avoid frustrated customers and dropped calls, Assisted Transfer monitors transferred calls, returning them to the sender if the transfer isn't answered. The graphical user interface allows users to set VoiceMail Pro functions for given time periods: normal operation, heavy traffic periods, holidays, to provide the best service possible at all times.
A Speaking Clock is a free option that monitors calls to help management keep enact strategies for reducing call charges. And VoiceMail Pro can even act as an extra employee, triggering actions
connected to Avaya IP Office-for instance, allowing users to turn on the office heat via their cell phones as they drive to work. Searching for messages wastes valuable time-so Integrated Messaging Pro creates a single point of management for e-mail and voice mail messages.
An optional application for VoiceMail Pro, and based on integration with a Microsoft Exchange Server e-mail system, Integrated Messaging gives users the convenience they need to spend less time retrieving messages and more time acting on them. With Integrated Messaging, PC users have the advantage of a sophisticated interface that offers playback options, and even more caller information when it is available. In the Microsoft Outlook application, users see voice mails presented as e-mails with caller information in the header-number, name, or extension. Receiving messages as e-mails gives the user the option of alternately playing back the audio through their PC speakers, or sending the messages to their telephone number of choice via the diverts presented in their desktop terminal.
Avaya Voice Mail